Human Resources Partner (Generalist)

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 28 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The HR Partner serves as a trusted resource to employees and leaders across the organization, providing hands-on support across a broad range of Human Resources functions.  The role partners with HR team members and operational leaders to support employee relations total rewards, recognition, talent acquisition, onboarding, HR systems, compliance, training, and process improvement. The role balances core operational responsibilities with flexible cross functional assignments based on organizational priorities and team capacity. Through collaboration, responsive service, and broad exposure to HR disciplines, the position strengthens consistent HR support across the organization while developing the knowledge and experience needed for future HR and leadership opportunities.

Essential Duties & Responsibilities

• Supports Employee Relations and the HR Hotline by triaging employee questions, supporting routine employee relations matters, and coordinating escalation, when appropriate.  
• Assists in conducting investigations and advising leaders on HR processes. 
• Develops a strong, supportive relationship with DGR, Mission Advancement, and Administration leaders, providing guidance and counsel on daily issues.
• Supports Team Member Recognition and Total Rewards.
• Coordinates and supports recognition programs, communications, and related activities in for HR programs.
• Assists with benefits questions, wellness initiatives, employee education, and WOLIBA-related activities.
• Leads Process & Procedure Development.
• Responsible for documenting, streamlining, and improving HR processes, procedures, tools, and employee-facing resources. Facilitates live training sessions and supports LMS training creation in partnership with Organizational Development team. 
• Supports Recruiting and Onboarding by assisting in recruiting efforts, candidate screening, interview coordination, selection processes, and hiring-manager support.
• Works with HR and Organizational Development teams to improve onboarding experience across the territory.
• Supports UKG operations by facilitating HRIS transactions, assisting in testing, data integrity, development of system enhancements, reporting, and selected UKG workflows. 
• Other duties, as assigned.

Education

Bachelor’s degree in HR, Business, or related field required; advanced coursework preferred. SHRM‑CP/PHR highly preferred.

Qualifications

• 5 years of progressive HR experience. UKG experience highly preferred.
• Demonstrated ability to independently manage a broad range of HR responsibilities and serve as a trusted resource to employees and leaders.
• Strong working knowledge of HR practices, employment compliance, employee relations, performance management, recruiting, and benefits.
• Ability to build collaborative relationships, coach and support leaders, manage competing priorities, exercise sound judgement, and follow issues and projects through to resolution. 
• Strong communication, critical thinking, problem-solving, organization and documentation skills.
• Proficiency in Microsoft Office Suite and HR technology, UKG experience is highly preferred.
• Bilingual Spanish skills is a plus.
• A valid driver’s license, access to a personal vehicle, and the ability to travel up to 75% are required.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO) 
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability 
• Life Insurance
• Tuition Reimbursement