What are the responsibilities and job description for the International Sales Agent/Business Development position at Goodway Technologies?
Goodway Technologies innovative products have been used by facilities and plant maintenance personnel worldwide for the maintenance of HVAC systems, plant machinery, hazardous material cleanup and other industrial maintenance needs.With a dynamic, results-oriented work culture and excellent opportunities for professional growth, we value intelligence, resourcefulness, work ethic and a results-driven attitude. In the role of the International Sales Agent you will part of the international sales team and perform the following:
Responsibilities:
The International Sales Agent is responsible for day-to-day contact with customers and internal departments to ensure that all customer’s needs are met.
• Generate sales leads and perform market research to help the international team grow.
• Open and maintain customer accounts by recording account information/data entry such as new incoming leads, orders, incident reports, etc.
• Assist with coordinating shipping with freight forwarders or trucks, which includes filling out shipping paperwork, getting freight rate quotes and tracking orders.
• Assist with invoice collection by supporting the international sales team deal with internal discrepancies such as incorrect discounts, incorrect invoicing/billing address, correct shipping charges, etc.
• Assist ensuring that all customers receive a copy of invoices and shipping details.
• Maintain financial accounts by ensuring the internal process of customer adjustments and credits.
• Handle complaints and incident reports (internally) by recommending appropriate solutions and alternatives within the time limits to ensure resolution.
• Help inform customers of deals and promotions.
• Support the International team in all facets of growing the business.
• Other customer service and sales support duties as needed or as assigned.
Competencies:
• Flexibility.
• Communication Proficiency.
• Collaboration Skills.
• Customer/Client Focus.
• Technical Capacity.
Experience and Education:
• A Bachelor’s degree in Business, Marketing or related field is required and at least 2 years of work experience as a sales support in a manufacturing industry is a plus.
• Excellent verbal/written communication and organizational skills are essential.
• Strong computer skills with proficiency in Word, Excel, PowerPoint and Outlook.
• Prior experience using AI (Claude, ChatGPT, CoPilot, etc) in a work environment
• Ability to manage multiple projects and multi-task.
• Strong organizational, project management and interpersonal skills and a sensitivity to understand sales and customer needs.
• Flexibility and the desire to take on additional responsibility.
• Knowledge of an inventory system preferably, but not required.
• Independent thinker and ability to demonstrate initiative in day-to-day work assignments
• Articulate, with exceptional customer service skills and phone etiquettes
• Ability to handle customer and internal situations that, at times may be stressful
• Bilingual English and Spanish and/or French preferred