Director of Restaurant Operations

Position Summary 

The Director of Restaurant Operations (DoRO) provides strategic and operational leadership for all restaurants within both the Goode Co. and LG Brands groups. This role ensures operational excellence, financial performance, and brand integrity across multiple concepts and markets. The DoRO leads and develops General Managers and restaurant leadership teams, driving accountability, culture, and consistency while supporting the company’s continued growth.

This position serves as the liaison between daily restaurant execution and long-term organizational strategy — while upholding Goode Company’s Brand values. 

Core Responsibilities 

LEAD 

• Model Goode Company’s hospitality culture and brand standards across all restaurants and teams.
• Champion the development of leaders through structured training, mentorship, and performance feedback.
• Foster collaboration and trust across functions including Culinary, Beverage, Events, Sales, Brand and People & Culture.
• Communicate company vision and initiatives to ensure alignment and engagement throughout the restaurant network.
• Represent restaurant operations in annual planning and quarterly leadership reviews.
• Drives strategic initiatives to align operational execution with organizational goals, ensuring sales targets and performance metrics and consistently met or exceeded. 

MANAGE 

• Oversee day-to-day operations of all assigned restaurants across both brand portfolios, ensuring consistency in quality, service, and guest experience.
• Conduct regular visits to restaurants to assess performance, coaching GMs and management teams on execution and leadership.
• Drive operational metrics and P&L performance—labor %, COGS, NOI, and controllable expense management.
• Ensure compliance with health, safety, sanitation, and legal standards across all units.
• Partner with People & Culture to execute hiring, onboarding, training, and performance management programs (MIT/KMIT/Lead GM).
• Lead business reviews and operational scorecard analysis for each concept.
• Support new restaurant openings and market expansion initiatives.
• Oversee execution of key initiatives including menu & beverage launches, service enhancements & training programs to ensure smooth implementation. 
• Collaborate closely with P&C to address employee relation concerns, enhance workplace safety and implement proactive measures to reduce worker compensation claims and support a high performing team environment.

HOLD ACCOUNTABLE 

• Establish clear KPIs and reporting cadence for all General Managers and restaurant teams:
• Financial: Labor %, COGS %, NOI, repair & maintenance costs 
• Guest Experience: OpenTable, Google/service audit results 
• People: Retention, training completion, bench strength 
• Compliance: Safety, sanitation, and maintenance adherence 
• Review results with GMs and communicate corrective actions or best practices.
• Ensure alignment with brand and concept-specific standards through quarterly restaurant evaluations.

Cross-Functional Responsibilities 

• Culinary & Beverage: Partner to ensure product consistency, quality, and training across all menus and concepts.
• Events & Sales: Coordinate operational support for catering, private dining, and concessions execution.
• People & Culture: Align on leadership development, performance management, and succession planning.
• Finance: Collaborate on budgeting, forecasting, and profitability improvement.
• Facilities: Oversee maintenance priorities and long-term capital planning.
• Brand: Support in-store experience standards, storytelling, and LSM execution.

Qualifications 

• 5 years of progressive multi-unit restaurant leadership experience, including P&L ownership, or equivalent experience.
• Demonstrated ability to lead diverse concepts and large teams across multiple geographies.
• Strong financial acumen and experience managing labor and COGS performance.
• Proven skill in coaching, mentoring, and developing future leaders.
• High emotional intelligence and strong communication skills across all levels of the organization.
• Experience with multi-unit technology platforms (Toast, Compeat, Microsoft 365 suite).
• Ability to travel regularly throughout Texas.
• Bilingual (English/Spanish) preferred.

Performance Indicators 

• Consistent achievement of financial, guest, and team performance metrics.
• Strong bench strength and internal promotion pipeline.
• Positive GM and team engagement scores.
• Compliance with company policies, audits, and brand standards.
• Demonstrated leadership alignment with company values and long-term goals.
• Budget adherence and forecasting accuracy.
• Regularly identifies growth opportunities for bench strength & retain top talent.

Physical Requirements 

Ability to stand for extended periods and move between restaurant and office environments. Must be able to lift/move up to 50 lbs. and travel between locations as required. 

Benefits 

• Weekly Payroll
• Meal Discounts More!
• Health Insurance – Comprehensive medical coverage for you and your family.
• Health Savings Account (HSA) – Tax-advantaged savings account for medical expenses, with employer contributions available.
• 401(k) Matching – Employer-matched retirement savings to help you build financial security.
• Vision Insurance – Coverage for eye exams, glasses, and contacts.
• Dental Insurance – Preventive, basic, and major dental care services.
• Disability Insurance – Short- and long-term income protection for unexpected medical events.
• Opportunities for Advancement – Clear career pathways and ongoing training for professional growth.
• Flexible Schedule – Support for work-life balance with flexible scheduling options.