Travel Office Assistant

- In-Office Position, Ankeny, IA

- Hours: 20–40 hours/week,

- Must be available Monday–Friday between 9:00 AM – 3:00 PM (additional hours may vary)

- Starting at $18/hour for candidates with no travel industry experience

- Application Deadline: Friday, September 12, 2025

- Apply via email to: vic@goodtrip.biz | Read "How to Apply" below

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At Good Trip Travel Co., we believe in doing things beautifully, creatively, and with intention. We’re a fast-growing travel agency based in Ankeny, Iowa and we’re looking for one (or possibly two) smart, client-facing Travel Office Assistants to join our energetic team.

There’s no “that’s not my job” here. We roll up our sleeves, take pride in our work, and celebrate the incredible experiences we create for our travelers. This role is an exciting opportunity to be the welcoming face of our agency office, greeting our Good Trippers with enthusiasm as they begin planning their next adventure.

We’re not just looking for someone to fill a seat—we want someone who brings ideas, spots opportunities to make things better, and is excited to be part of transforming the travel industry. This is a fast-paced environment where the days fly by. By the time you head home, you’ll wonder where the time went — because we’re growing quickly and there’s always activity, projects, and clients to assist.

If you're detail-obsessed, love crafting clear and witty communication, and thrive in a dynamic, ever-moving environment—this might be your perfect fit.

About the Role:

This is a mid–entry level, in-office position supporting the agency owner and assisting clients with a wide range of travel, administrative, and marketing tasks. It’s ideal for someone outgoing, tech-savvy, and ready to grow in the travel industry. We are seeking someone with a foundation in tools like Google Suite, Canva, and social media platforms; and of course travel booking experience!

Your days include, but are not limited to:

• Welcoming walk-in clients and confidently talking through their travel ideas
• Exploring trip concepts and connecting clients to the right travel advisor
• Assisting with booking flights, hotels, and vacation packages
• Preparing beautiful, accurate travel documents and client packets
• Creating branded marketing content and supporting social media
• Answering phones and responding to emails with professionalism and clarity
• Supporting office organization and keeping everything running smoothly
• Collaborating directly with the agency owner on special projects
• Maintaining constant, clear communication with the owner—open dialogue and ongoing updates are critical
• Occasionally working outside of core hours to assist with client-facing events, workshops, or agency-hosted activities
• Hours may vary slightly based on client events, workload, or seasonal needs

 What We're Looking For:

• Energetic and personable, with a confident, outgoing client presence
• Well-traveled and globally curious—you love to talk travel and are knowledgeable about it
• Comfortable communicating with high-level, executive, and well-traveled clientele—you present yourself with professionalism, polish, and ease in any setting
• Strong written and verbal communication—clear, witty, and professional 
• Critical thinker with the ability to connect the dots, anticipate what needs to happen, and take ownership of tasks
• Confident speaking with walk-in clients and guiding early travel conversations
• Extremely detail-oriented—you take pride in precision and polished execution
• Calm under pressure—you can juggle tasks during busy office days
• Experience with Google Suite, Excel/Sheets, Canva, and social media platforms is strongly preferred
• Marketing aptitude—a good eye for visuals and creating client-facing content
• Willing to invest in learning and growth, including outside of office hours—we’re looking for someone eager to excel in both their job and the travel industry
• Entrepreneurial spirit—you’re someone who sees opportunity, adapts, and takes initiative
• Self-starter—you don’t wait to be told what’s next
• Available Monday–Friday, 9 AM – 3 PM, with flexibility for occasional evening/weekend events

Perks:

• Eligible travel discounts (after training period)
• Creative, upbeat, and supportive team culture
• A vibrant, fast-paced office that thrives on big ideas and personal service
• Potential for pay increase after 6 months, based on availability, performance, and contribution to the team
• (Note: This role does not currently include health benefits or PTO)
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How to Apply:

We are looking for individuals that can follow clear instructions and who have attention to detail. Please submit ONE email to vic@goodtrip.biz with the following application materials:

1. Resume and cover letter

Your cover letter should explain why you'd be a great fit for this position and include written responses to the following qualifying questions:

• Customer-facing experience: Share your background in client-facing roles. What type of customer or client service experience do you have?
• Software & tools: Describe your experience using tools like Google Suite, Canva, Excel/Sheets, and any CRMs (client relationship management tools).
• Concrete skills: Highlight specific examples that align with our agency’s needs—booking, communication, marketing, admin, etc.
• Career vision: Where do you see yourself professionally in the next two years?
• Travel memory: What has been your most memorable travel experience and why?
• Relationships: Disclose any personal relationships (close friends, family, roommates, etc.) with current travel advisors—either at Good Trip Travel Co. or other agencies. If yes, please name the individual and explain the relationship.

2. Short Introduction Video

Let your personality shine! Create a short video (no longer than 1 minute) introducing yourself and sharing why you’re excited to join Good Trip.

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3. Show Your Skills

These tasks will help us assess your creativity, digital skills, research abilities, and overall eye for presentation—key elements of this role.

  A. Travel Itinerary:

Create a sample 7-night vacation itinerary from Des Moines to Italy.

Include flights, hotels, 2–3 activities, and any other helpful travel information a Good Trip client might expect. Submit as a PDF.

  B. All-Inclusive Research Project

Create a Google Sheet listing your top 5 recommended family-friendly all-inclusive resorts in Cancun for a family with teenagers. The sheet should be well-formatted with multiple columns and rows—including resort names, amenities, pros/cons, and any other relevant notes. 

- Share access with vic@goodtrip.biz

- Include the share link in your application email

   C. Marketing Samples:

• One sample Facebook post that reflects our branding, tone, and energy
• One short video (10–15 seconds) promoting Good Trip Travel Co.

Tip - our website is www.goodtriptravelco.com and social media handle is goodtriptravelco

​4. References:

Please include two professional references, including at least one former or current direct supervisor.

Please Note:

• We will not respond to any questions about the application process.
• All of the above details are intentionally provided to give a clear understanding of what we’re looking for. This is your chance to demonstrate initiative, attention to detail, creativity, and the ability to follow instructions.
• We will not have any pre-qualifying conversations or email communication prior to official interviews, which will be held mid to late September.
• Hours Note: Final hours will depend on the strengths and skills of the selected applicant(s). We may hire one full-time team member or two part-time team members, depending on what is the best fit for both the agency’s needs and the applicants’ abilities. 
• All applicants will be subject to a background check as you will have access to confidential, consumer information. 

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This is an incredible opportunity for someone who takes pride in making things beautiful, thrives in a client-facing environment, and wants to grow in the world of travel. If that’s you—we can’t wait to see what you submit.

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Thank you for considering Good Trip Travel Co. !!