Program Director, Family Reception Center (FRC)

The Program Director is responsible for the planning, implementation, operation, and administration of all services offered by the Family Reception Center (FRC). This includes ensuring professionalism and compliance with agency policy and contractual commitments while creating and maintaining a positive, trauma-informed, and welcoming culture for all.

The program consists of 15 staff members and offers services to a maximum of 96 families at any given time.

• Reports to: Interim Sr. Program Director
• Location: 503 5th Avenue, Brooklyn, NY 11215
• Hours: 35 hours per week (Exempt); Some evenings required
• Salary Range: $78,880 – $93,975
  
  

Major Duties

• Directly supervise social work supervisory and administrative staff; oversee supervision of all program staff at FRC, including student interns
• Ensure provision of high-quality counseling and casework services to families, groups, and individuals
• Develop and implement staff training in collaboration with the Vice President and Learning & Development department
• Implement agency, government, and funder policies and procedures
• Develop and nurture community relationships; conduct outreach to maintain robust program utilization rates
• Oversee program evaluation and quality improvement activities with staff in coordination with Impact & Evaluation Team.
• Monitor program budget and ensure timely purchasing/spending within fiscal limitations
• Serve as a “culture carrier” for the advancement of Solution-Based Casework (SBC)
• Lead implementation and integration of SBC model, including assessment, outcomes, action plans, documentation, and celebration for families
• Provide regular coaching to supervisors to ensure adherence to SBC principles
• Participate in SBC training, coaching, and certification process for all staff
• Ensure ACS contract obligations are met; liaise regularly with ACS personnel
• Maintain accountability system for compliance with FASP submissions, Family Team Conferences, and progress note entries
• Ensure appropriate utilization of state and city databases (Connections, PROMIS, DPS One-Stop)
• Represent agency on internal/external coalitions, committees, and workgroups; attend ACS and stakeholder meetings
• Ensure physical site maintenance and coordination of space, administrative, and supervisory coverage
• Perform other responsibilities as assigned
  
  

Qualifications

• Master’s degree in social work or related clinical field required; Social Work or other relevant clinical license preferred
• Minimum 5 years of advanced supervisory experience in child welfare or family services setting
• Spanish language fluency preferred
• Ability to work at least one evening per week until 8 PM as needed
• Strong administrative and social work skills
• Commitment to strength-based and youth/family development perspective