What are the responsibilities and job description for the Family Worker position at Good Shepherd Services?
The Family Worker provides a variety of home-based supportive services and case management activities for families participating in the North Bronx prevention program in order to ensure child safety, well-being, and family stability. The Family Worker also carries administrative and organizational responsibilities to support the overall program operation.
Reports To: Social Work Supervisor
Location: 2471 Morris Ave. Bronx, NY
Hours: 35 Hours/Week; Non-exempt
Reports To: Social Work Supervisor
Location: 2471 Morris Ave. Bronx, NY
Hours: 35 Hours/Week; Non-exempt
- Salary Range 40-45k Annually Based on Relevant Experience***
- Collaborate closely with and assist the Case Worker/Social Worker to conduct frequent home and office visits with families to monitor child safety and ensure family stability where indicated.
- Create and maintain linkages to important community resources and assist families in accessing these resources, including medical and mental healthcare, affordable housing, childcare, and public benefits.
- Accompany participants to designated meetings and appointments for educational, medical, or treatment purposes, and/or to government and other community agencies in order to assist and encourage families in their progress towards meeting goals.
- Manage basic administrative and organizational tasks for the program including obtaining needed consent forms and medical/educational records to update case records, preparing case tracking lists, and monitoring report submissions to ensure the meeting of time-sensitive milestones.
- Complete statistical/written reports in required databases (Connections and PROMIS) including accurate and timely progress notes for contacts made with participants and summaries of school and treatment reports received.
- Greet and welcome visitors and participants and respond to calls while covering the reception area as needed to support program.
- Attend community-based and funder-provided training and informational sessions and share knowledge and resources with staff and participants.
- Engage in crisis intervention activities as needed during periods of family instability, helping to de-escalate conflict and ensure safety.
- Support the use of the Solution-Based Casework and Family Treatment/Rehabilitation models with all families.
- Attend and participate in program staff meetings, as well as related agency training as appropriate.
- Perform other duties as assigned.
- Works to create and support a respectful and collegial environment.
- Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
- Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment case management skills and knowledge.
- Offers and receives feedback and suggestions in a strength-based and constructive manner.
- Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
- Energetic, empathic, honest, genuine, professional, creative, and committed to making a positive contribution to families, the program, the community, and the agency as a whole.
- High School diploma is required; some college is preferred.
- Bilingual in English/Spanish required.
- Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
- At least one year of related experience working with children or families in a community-based setting is preferred.
- Familiarity with Connections and PROMIS databases a plus.
- Must be able to travel and feel comfortable making home visits throughout Bronx.
- Willingness to understand and be sensitive to varied cultures & backgrounds.
- Must have a proven record of successfully navigating New York City entitlement programs.
- Must work a maximum of two evenings per week, as needed.
- Must work with participants from a strength-based, youth and family development, and trauma-informed practice approach.
Salary : $40,000 - $45,000
