What are the responsibilities and job description for the Housing Assistant position at GOOD SHEPHERD HOME?
GOOD SHEPHERD HOME
WESLEY HOUSING OFFICE CLERK
JOB DESCRIPTION
Summary of Position:
The Wesley Housing Office Clerk is responsible for providing professional, courteous, and efficient administrative support to residents, staff, families, and visitors. This position assists with communication functions, clerical duties, customer service responsibilities, and day‑to‑day operational support for Wesley Village/Wesley Commons.
Essential Duties and Responsibilities:
- Greet and assist residents, visitors, families, and members of the public in a professional and welcoming manner.
- Serve as a primary communication link between residents, staff, and external parties.
- Answer incoming telephone calls promptly and courteously.
- Provide general assistance and directional support to visitors as needed.
- Maintain a clean and orderly reception and lobby area, including periodic cleaning of windows, trash receptacles, and sidewalk areas.
- Assist with tenant‑related tasks including walk‑in inquiries, phone inquiries, move‑in and move‑out coordination, and documentation.
- Conduct apartment inspections and communicate issues or needed follow‑up.
- Complete tenant lease recertifications, notices, and related paperwork.
- Collect rent payments and ensure proper documentation.
- Prepare and distribute monthly newsletters.
- Create and send IRIS voice notifications.
- Coordinate painting, cleaning, carpet cleaning, and carpet installation for vacated apartments.
- Submit maintenance work orders as needed.
- Respond to tenant questions, concerns, and needs on a daily basis.
- Perform additional duties and tasks as assigned by the Housing Manager or Executive Director.
Supervision:
This position reports directly to the Housing Manager
Work Schedule:
Approximately 18 hours per week (T, TH, F, 6 hour work day)
Job Type: Part-time
Expected hours: 18 per week
Work Location: In person