Healthcare / Home Care Managing Administrator

Position Summary

The Managing Administrator is responsible for the day-to-day leadership, operational management, regulatory compliance, and organizational development of Good Shepherd Home Care LLC.

This position ensures that Agency operations are organized, responsive, compliant, and aligned with Rhode Island Department of Health requirements, Medicaid program expectations, CHAP accreditation standards, Agency policies, and the strategic direction established by senior leadership and the Governing Body.

The Managing Administrator provides direct leadership to administrative departments, coordinates closely with the Director of Operations and Director of Nursing, monitors Agency performance, supports quality improvement initiatives, and helps strengthen systems that promote consistent service delivery, regulatory readiness, employee accountability, and organizational growth.

Core Responsibilities1. Operations Management

Oversee the Agency's daily administrative operations and ensure effective coordination among scheduling, staffing, client services, compliance, and office functions.

Responsibilities include:

• Overseeing daily office operations and administrative workflow.
• Monitoring scheduling operations and staffing coverage.
• Ensuring adequate staffing resources are available to meet client service needs.
• Identifying workflow problems and implementing operational improvements.
• Monitoring communication between departments.
• Supporting resolution of staffing, scheduling, and client-service concerns.
• Ensuring operational processes are documented, standardized, and consistently followed.
• Coordinating office resources, administrative systems, and support functions.
• Maintaining continuity of operations during staffing changes, emergencies, or leadership transitions.

2. Compliance & Regulatory Oversight

Provide administrative oversight of the Agency's regulatory and accreditation compliance program.

Responsibilities include:

• Maintaining working knowledge of applicable RIDOH Home Care Provider regulations.
• Supporting compliance with Medicaid, managed care, and payer requirements.
• Leading administrative preparation for RIDOH surveys and regulatory inspections.
• Coordinating CHAP accreditation readiness activities.
• Monitoring implementation of Agency policies and procedures.
• Ensuring required administrative records, logs, and compliance documentation are maintained.
• Supporting corrective action plans following audits, surveys, complaints, or identified deficiencies.
• Participating in compliance audits and internal monitoring activities.
• Coordinating with the Director of Nursing regarding clinical compliance matters.
• Ensuring leadership remains informed of regulatory changes affecting Agency operations.

3. Quality Assurance & Performance Improvement

Support and participate in the Agency's Quality Assurance and Performance Improvement program.

Responsibilities include:

• Monitoring Agency quality indicators and administrative performance metrics.
• Participating in QAPI meetings and improvement projects.
• Reviewing complaints, grievances, incidents, and recurring operational concerns.
• Assisting with root-cause analysis and corrective action planning.
• Monitoring completion of corrective actions.
• Supporting chart, personnel, documentation, and operational audits.
• Identifying trends that may affect quality, compliance, client satisfaction, or staff performance.
• Reporting significant findings to senior leadership and the Governing Body.

4. Leadership & Personnel Management

Provide direct supervision, accountability, and leadership to administrative personnel and department managers.

Responsibilities include:

• Supervising designated administrative staff and department leads.
• Participating in recruitment, interviewing, selection, and onboarding.
• Conducting employee performance evaluations.
• Providing coaching, feedback, and corrective action when appropriate.
• Monitoring attendance, productivity, communication, and adherence to Agency expectations.
• Establishing clear responsibilities and performance expectations for administrative staff.
• Facilitating regular leadership and administrative meetings.
• Promoting collaboration between Operations, Nursing, Scheduling, Billing, and other departments.
• Supporting employee development and organizational accountability.
• Ensuring leadership coverage and continuity when key personnel are absent.

5. Governing Body & Executive Reporting

Serve as a key operational liaison between Agency leadership and the Governing Body.

Responsibilities include:

• Preparing operational, compliance, staffing, and quality updates for Governing Body review.
• Participating in Governing Body meetings as required.
• Tracking Governing Body directives and assigned action items.
• Supporting annual policy review and approval processes.
• Providing leadership with updates regarding significant operational or compliance concerns.
• Assisting with organizational planning and implementation of Governing Body priorities.

6. Policy & Procedure Administration

Oversee the administrative implementation and maintenance of Agency policies and procedures.

Responsibilities include:

• Participating in periodic policy review.
• Identifying policies requiring revision, consolidation, or development.
• Ensuring approved policies are implemented consistently.
• Coordinating policy communication and employee acknowledgment.
• Monitoring compliance with Agency policies.
• Maintaining version control and review schedules.
• Supporting policy-related staff education and implementation activities.

7. Growth & Strategic Development

Support sustainable Agency growth while maintaining regulatory and operational readiness.

Responsibilities include:

• Developing and maintaining relationships with referral sources and community partners.
• Supporting client census growth and service development.
• Participating in outreach and community engagement initiatives.
• Identifying opportunities for new partnerships and referral relationships.
• Evaluating operational capacity before expansion.
• Supporting strategic planning initiatives.
• Collaborating with senior leadership on organizational goals and growth priorities.
• Monitoring whether staffing, systems, and compliance infrastructure can support continued growth.

Collaboration With Clinical Leadership

The Managing Administrator works closely with the Director of Nursing while maintaining a clear separation between administrative and clinical responsibilities.

The Managing Administrator oversees administrative operations, personnel systems, compliance coordination, Agency workflow, and organizational performance.

The Director of Nursing retains responsibility for clinical assessments, care planning, nursing supervision, clinical competency, clinical documentation, and other nursing functions requiring professional clinical judgment.

Both positions collaborate on quality assurance, regulatory readiness, incident response, policy implementation, and client safety.

Minimum Qualifications

• Bachelor's degree in healthcare administration, business administration, public health, human services, nursing, or a related field preferred.
• Equivalent relevant administrative and leadership experience may be considered where permitted by applicable requirements.
• Minimum of two years of supervisory, management, or administrative experience in healthcare, home care, human services, or a related environment.
• Home care or home health experience strongly preferred.
• Working knowledge of healthcare compliance and regulatory requirements.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer proficiency and ability to learn electronic healthcare and workforce systems.

Preferred Experience

Experience with:

• Rhode Island Department of Health regulations
• Home care or home health administration
• CHAP or other healthcare accreditation
• Medicaid programs
• Quality Assurance and Performance Improvement
• Regulatory surveys and audits
• Policy development and implementation
• Staff supervision and performance management
• Referral development and community partnerships
• Electronic medical record systems
• Google Workspace and cloud-based administrative systems

Pay: From $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $30