Front Desk Agent (Part-Time)

Company Overview

Good Nite Inn is a welcoming hotel brand located in prime California destinations, offering comfortable and clean accommodations at an affordable price. Known for friendly service and convenient locations near popular attractions, we strive to provide guests with memorable experiences whether they are traveling for business or leisure.

Job Summary

We are seeking an energetic and customer-focused Part-Time Front Desk Agent to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while delivering exceptional guest services. Your enthusiasm and professionalism will help create a welcoming environment that keeps our guests coming back.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems (PMS) such as OPERA.
• Handle guest inquiries via phone and in person, providing accurate information about hotel amenities, local attractions, and services.
• Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction.
• Address guest concerns promptly, demonstrating excellent customer service problem-solving skills to resolve issues effectively.
• Maintain security protocols at the front desk, including hotel emergency procedures and night audit responsibilities when scheduled.
• Facilitate guest relations by offering personalized service, assisting with special requests, and ensuring a positive stay experience.
• Support team members with administrative tasks such as phone communication, guest data entry, and documentation.

Requirements

• Proven experience in hospitality management or front desk operations within hotels or resorts.
• Multilingual or bilingual abilities are highly desirable to enhance guest communication.
• Familiarity with property management systems (PMS), especially OPERA, is preferred.
• Strong customer service skills with a friendly phone etiquette and professional demeanor.
• Knowledge of hotel emergency procedures and guest safety protocols.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
• Previous hotel experience, particularly in resort settings or night audit functions, is advantageous.

Join us as a Front Desk Agent and be part of a vibrant team dedicated to delivering outstanding hospitality experiences!

Pay: From $18.95 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Will you be available to work on weekends?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Redwood City, CA 94063 (Required)

Work Location: In person

Salary : $19