What are the responsibilities and job description for the Front Desk position at Good Hospitality Services?
POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.
PRIMARY RESPONSIBILITES:
- Receives shift instructions and drawer from Manager and reviews Front Desk Log.
- Counts and verifies bills and coins in drawer.
- Generates current house status and pre-registration report.
- Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
- Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
- Verifies guest history information, issues guest room key, and answers guest inquiries.
- Answers switchboard promptly, relaying calls and recording messages.
- Receives and sorts incoming mail and prepares outgoing mail.
- Pre-blocks and pre-registers groups or tours as assigned.
- Receives documents and places wake-up calls.
- Post any and all incidental charges to guest folios.
- Checks out guests, finalizes folio, collects payment, and obtains guest room key.
- Resolves customer complaints, recording specific complaint information.
- Maintains and cleans immediate work area.
- Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
- Records significant information to Front Desk Log.
- Performs other duties as needed or assigned.
- Maintains compliance with company policies, practices, procedures and safety standards.
- Inspects all conference rooms and common areas each day to ensure security standards are met.
- Reports in proper uniform, which is cleaned and pressed.
- To be familiar with local competition and rates
- To attend and participate in staff meetings.
- To handle all incoming reservations and record properly.
- To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
- To handle inquiries, both phone and in person, giving property tours when at all possible.
- To perform daily, area hotel availability checks.
- Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
- Other duties as requested.