What are the responsibilities and job description for the Customer Service and Operations/Dispatch Support position at Good Greek Moving & Storage?
Are you looking for an innovative, fast paced and rewarding opportunity to expand your career?
If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Dispatch Coordinator is an essential and multifaceted role in our organization’s operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals.
We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations.
Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE
Key Skills/Qualifications
- Detailed orientated
- Skilled in documenting Important Data
- Precise data entry
- Strong Phone Skills
- Listening and verbal communications
- Astute, high energy and dependable
- Proficient in reporting
- Strong ability to multitask
- Ability to work effectively under pressure
- Must have 1-3 years Operations/Dispatch experience
- Bilingual a plus!!!
Core Responsibilities
- Planning and coordinating jobs
- Setting schedules
- Maintaining driver\helper relationships
- Ensuring adequate capacity for job coverage
- Answering the telephone and making follow-up calls.
- CRM data entry/software data management
- Fielding Customer Service Inquires
- Provide ETA updates in company software and make relevant notes in shipment notes
- Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
- Communicate with customer and with customer service on driver s schedule
- Log and track driver locations and activities
Job Type:
- Full Time
- Salaried Position
Salary and Benefits:
- Competitive Benefit Package Available
Paid Training
*Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.