What are the responsibilities and job description for the Wholesale CS Operations Coordinator position at Good American?
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.
The Wholesale CS Operations Coordinator supports the daily functions of the operations team by coordinating workflows, maintaining organized processes, and ensuring tasks are completed efficiently and accurately.
\n- Primarily accountable for Ecomm, Boutique, Drop Ship and Retail Store Customers
- Responsible for maintaining accurate information within the Good American ERP
- Studies vendor guidelines and conducts vendor set up for new customers and communicates department specific details and guidelines to the appropriate department
- Helps to resolve customer issues including shipping discrepancies, price discrepancies, late arrival of product; ensure all sales interactions are conducted in a respectful and socially conscious manner.
- Charging and maintaining accurate payment information for specialty accounts
- Provide sales rep with RA # and instructions
- Coordinate retail transfers and shipments to our 5 locations
- Handles day-to-day operations related to drop ship orders and coordinates with customers to ensure quick and efficient issue resolution
- Oversees processing and fulfillment of eCommerce orders and ensures quik shipping and issue resolution
- Order entry, allocation and fulfillment
- Shipment Approvals
- Uphold Good American ethical standards by ensuring accuracy of vendor accounts, records and purchase orders and reconciling when needed.
- Proactive communication with 3rd party providers including, but not limited to: Warehouses, Small Package Carriers and LTL Carriers
- Proactive problem solving and assessment
- Professional communication skills – Written and verbal
- Strong priority and organization skills
- Self-starter in working as an individual as well as a team player
- Handle each account or situation with white glove service
- 1-2 years of operations corrdination or account management experience
- Excellent verbal and written communication skills a must
- Proficiency in Microsoft Outlook, Word, and intermediate to advanced Excel Skills (VLookups/Pivot Tables/Formulas)
- Innovative and comfortable in fast paced environment
- Net Suite knowledge a plus
Please note that this role requires to be onsite four days a week.
At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.
WE ARE B CORP CERTIFIED!
As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.