What are the responsibilities and job description for the Accounts Receivable and Chargeback Coordinator position at Good American?
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.
The Accounts Receivable and Chargeback Coordinator is responsible for managing customer accounts, ensuring timely collection of payments, and accurately processing chargebacks and deductions. This role supports the accounting and sales teams by maintaining accurate financial records, resolving disputes, and improving overall cash flow.
Key Responsibilities:- Accounts Receivable:
- Generate and distribute customer invoices and account statements.
- Monitor customer accounts for timely payments and follow up on past-due balances.
- Record and apply customer payments accurately in the accounting system.
- Reconcile AR accounts to ensure accuracy and resolve discrepancies.
- Assist with month-end close activities related to AR.
- Chargebacks & Deductions:
- Review and research customer chargebacks and deductions to determine validity.
- Collaborate with sales, logistics, and customer service teams to gather supporting documentation.
- Dispute invalid chargebacks and recover funds when applicable.
- Track and report on chargeback trends, root causes, and resolution outcomes.
- Maintain detailed chargeback logs and ensure timely resolution.
- General Support:
- Assist with credit checks and account setup for new customers.
- Prepare weekly and monthly AR and chargeback reports for management.
- Support process improvement initiatives to reduce chargebacks and enhance collection efficiency.
- Provide excellent communication and service to internal teams and external customers.
- Education: Associate or Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience).
- Experience: 2 years of experience in Accounts Receivable, collections, or chargeback resolution (preferably in consumer goods, retail, or wholesale).
- Technical Skills:
- Proficiency with Excel and accounting/ERP systems (e.g., NetSuite, SAP, Oracle, QuickBooks).
- Strong attention to detail and analytical skills.
- Excellent communication and organizational abilities.
- Soft Skills:
- Problem-solving mindset and ability to handle disputes professionally.
- Comfortable working cross-functionally in a fast-paced environment.
- Timely and accurate posting of customer payments.
- Reduction in chargeback rate and aging balances.
- Improved collection efficiency and DSO (Days Sales Outstanding).
- Effective cross-department collaboration and documentation accuracy.
Please note that this role requires to be onsite four days a week.
At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.
WE ARE B CORP CERTIFIED!
As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.
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