Customer Service Representative

Gonzales County Water Supply Corporation (GCWSC) has an immediate opportunity to serve our community as a Customer Service Representative (CSR) at the GCWSC business office in Gonzales, Texas.

The ideal candidate will have previous work experience in a retail or business office setting directly serving customers and the general public. Excellent customer service and team skills are essential in this important role.

The successful applicant will be required to provide authorization and submit to a pre-employment background investigation. At a minimum, a high school diploma or GED, along with a valid current Texas driver’s license is required. Bilingual in English/Spanish is preferred.

Pay is dependent upon qualifications and relevant experience. The starting pay for an entry-level Customer Service Representative with the basic knowledge, skills and abilities required to succeed in this role is $17.50/hr.

Employment benefits include paid time off along with GCWSC sponsored health, dental and vision insurance, and the opportunity to participate in a company sponsored IRA.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and in person using multi-line phone systems and other communication tools
• Manage customer accounts and data entry tasks accurately using productivity software such as Microsoft Office, spreadsheets, and RVS point of sales software
• Maintain organized filing systems, update customer records, and perform clerical tasks
• Provide front desk support by greeting visitors, answering phone calls with proper phone etiquette, and directing inquiries to appropriate GCWSC staff
• Handle administrative responsibilities including filing, data entry, and maintaining office supplies to ensure smooth daily operations
• Create, log and manage work orders
• Assist with retrieving mail and billing tasks
• Receive and enter customer payments. Handle cash and other payment methods.
• Set up new customer accounts and handle transfers, disconnects and reconnects

Skills

• Proven experience in office, retail or administrative support roles with strong organizational skills
• Preferred excellent computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software
• Strong communication skills—both verbal and written—with the ability to handle phone communication professionally in a fast-paced environment
• Bilingual abilities are highly preferred to serve diverse client needs effectively
• Demonstrated clerical experience including filing, proofreading, calendar management, and front desk duties
• Technical proficiency in multi-line phone systems, data entry tools, and general office equipment
• Skilled with math for calculating water usage, bills and cash handling. Must be able to handle numbers and other data with accuracy and precision

Join us in delivering outstanding service that makes a difference! We value energetic individuals who thrive on helping others while supporting GCWSC's daily operations. This paid position offers a vibrant work environment where your organizational talents and technical skills will shine.

Pay: $17.50 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $18