Service Technician - Plumbing

At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job—it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last.

We believe great teams thrive on support, creativity, and shared purpose. That’s why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace—it's a place where you belong, where your impact matters, and where your career can grow.

Position Purpose

At GoldOller, Service Technicians – Plumbing play a critical role in delivering a safe, comfortable, and high-quality living experience for our residents. This role focuses on diagnosing plumbing issues, completing repairs and installations, and ensuring plumbing systems operate efficiently across the community.

You’ll work hands-on to resolve service requests such as leaks, blockages, water heater concerns, and drainage issues while also supporting the overall maintenance of the community. Your technical expertise, attention to detail, and commitment to service help ensure every home is well-maintained and ready for residents to enjoy.

Through teamwork, proactive communication, and preventative maintenance practices, Service Technicians help preserve the integrity of our properties and create communities our residents are proud to call home.

What You’ll Do

Financial & Administrative

• Support maintenance operations by managing inventory, materials, and expenses responsibly.
• Obtain approval from the Service Manager before overtime unless responding to emergencies.
• Assist with move-in and move-out inspections with attention to plumbing systems, fixtures, and water heaters.
• Document service requests, repairs, and resident-caused damages accurately in the work order system.
• Maintain daily communication with the Service Manager regarding work order progress and property needs.
• Complete all reports and software entries accurately and on time.
• Maintain a professional image and positive attitude when interacting with residents, vendors, and team members.
• Follow safety procedures and participate in required meetings and training.
  
  

Team Support & Development

• Support fellow maintenance team members through collaboration, knowledge sharing, and teamwork.
• Embrace new technology and operational processes to improve efficiency.
• Foster a positive, solution-focused work environment.
• Participate in safety meetings, training programs, and team meetings as required.
  
  

Plumbing, Repair & Maintenance

• Diagnose and repair plumbing issues including leaks, clogs, water pressure concerns, and system malfunctions.
• Install, maintain, and repair plumbing fixtures, water heaters, drainage systems, and supply lines.
• Complete service requests within 24 hours whenever possible.
• Respond to emergency maintenance calls, including urgent plumbing issues.
• Document work orders daily with detailed notes on diagnostics, repairs, and materials used.
• Perform preventative maintenance on plumbing systems and related equipment.
• Maintain tools, equipment, and shop areas in an organized and professional manner.
• Monitor work orders for recurring plumbing issues and report long-term concerns to the Service Manager.
• Assist with coordinating outside contractors when specialized plumbing services are required.
  
  

Community Maintenance & Grounds

• Walk and inspect assigned property areas regularly to identify maintenance or plumbing concerns.
• Help maintain common areas, breezeways, stairwells, and grounds to community standards.
• Monitor for drainage issues, water leaks, irrigation concerns, or standing water.
• Assist with seasonal maintenance needs such as freeze prevention and snow/ice removal where applicable.
  
  

Resident Relations

• Greet residents with professionalism, eye contact, and a friendly attitude.
• Communicate clearly and courteously with residents regarding service requests.
• Maintain confidentiality and professionalism when discussing maintenance matters.
• Participate in resident events and support community engagement when requested.
  
  

Skills You Bring

• Strong troubleshooting and problem-solving skills for plumbing and maintenance issues
• Proficiency using plumbing tools and equipment
• Ability to read blueprints, schematics, and technical drawings
• Strong organizational and multitasking abilities
• Working knowledge of Fair Housing, ADA, OSHA, and local building codes
• Strong communication skills and the ability to work collaboratively with residents, vendors, and team members
• Experience with RealPage (OneSite/Ops Technology) is a plus
  
  

Position Requirements

• High school diploma or GED preferred
• 3–5 years of hands-on plumbing experience in residential, commercial, or multifamily settings
• Minimum 1 year of multifamily or residential maintenance experience preferred
• Ability to lift and carry up to 50 lbs and perform physical tasks including standing, climbing, and bending
• Valid driver’s license and reliable personal vehicle
• Must possess basic plumbing and maintenance tools
• Experience in plumbing, electrical, carpentry, painting, and general maintenance
• Knowledge of plumbing codes and safety regulations
• EPA Certification preferred
• CPO or CAMT certification preferred
• Willingness to work weekends and travel when needed
• Must have a working smartphone for work order systems and on-call duties
  
  

Who We Are

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.

What makes our team successful?

Our commitment to stand out, think creatively, and do things from our own perspective and expertise. If you are looking for a career path that includes growth and a sense of purpose, then this is your new “home.”

Perks And Benefits That We Offer…

GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we offer:

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (grows with tenure)
• A Celebrate YOU Day to use for any special occasion
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days)
• Company Paid Health Reimbursement Account
• Paid Maternity Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-inclusive access to GoldOller property amenities including pools, wellness classes, and fitness centers
• Company-paid certifications and licensing
• And so much more!
  
  

Visit us at www.goldoller.com for more details.

Want to learn more about the GO culture? Visit our YouTube Channel:

https://www.youtube.com/goldoller tv

Equal Opportunity Employer

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