What are the responsibilities and job description for the Front Desk Representative position at Goldfish Swim School - Needham?
Benefits:
Whether you're an experienced customer service professional, someone with sales or childcare experience, or a team-oriented candidate ready to embrace professional development, we'd love to meet you.
Are you ready to splash into the fun at our 90-degree pool? Join the Goldfish Swim School - Needham Crew!
Job Type: Part-Time
Pay: $17 - $19 per hour
Hours Required: Minimum of 2 shifts/week (Avg. shift length: 5 hrs/day)
What You'll Do
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
- Opportunity for advancement
- Training & development
Whether you're an experienced customer service professional, someone with sales or childcare experience, or a team-oriented candidate ready to embrace professional development, we'd love to meet you.
Are you ready to splash into the fun at our 90-degree pool? Join the Goldfish Swim School - Needham Crew!
Job Type: Part-Time
Pay: $17 - $19 per hour
Hours Required: Minimum of 2 shifts/week (Avg. shift length: 5 hrs/day)
What You'll Do
- Greet and assist families in person, over the phone, and via email/text
- Educate families on Goldfish programs, scheduling, and enrollment options
- Complete registration, billing tasks, and daily reports accurately
- Maintain a welcoming front desk environment and support daily facility operations
- Collaborate with pool deck team to ensure a smooth swimming experience
- Must be at least 16 years old
- Strong communication, organization, customer service skills and reliability
- Must be comfortable working with computers and web-based systems
- Able to learn new technology quickly and navigate Google Workspace platforms
- Sales, customer service, childcare or hospitality experience preferred
- Swim Instructor training and Lifeguard certification required as part of the role
- Paid training provided
- Lifeguard certification is required while employed
- Courses made available to you for completion within 90 days of employment
- You are paid for training time
- Opportunities for internal promotions and leadership growth
- Opportunities to play a role in both the dry side and wet side of Goldfish Swim School
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Salary : $17 - $19