What are the responsibilities and job description for the Guest Service Representative/ Night Audit; My Place Hotel- East Moline, IL position at Golder Hospitality?
Description
My Place Hotel in East Moline is hiring for a part time Guest Service Representative/Night Auditor to join our team.
**Please note- this is a PART TIME job with the potential to grow into FT.**
The My Place Hotel East Moline is a 64-room hotel that is connected to the Bend XPO, and we are hiring for a dependable guest- focused team member to cover a split second shift Guest Service Representative and 3rd shift Night Auditor position.
Schedule: Part-time with potential to become full-time. Typical weekly schedule: two 3:00 PM – 11:00 PM shifts and two 11:00 PM – 7:00 AM shifts (rotating/evening overnight).
As the friendly face of the property, the hotel front desk representative/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.
If you're a dedicated self-starter who treats punctuality like a priority and shows up ready to work, we want to meet you! If you're a night owl, bring your positive, can-do attitude and passion for delivering exceptional guest services. Availability for weekends and holidays are required. If you enjoy working with a friendly, upbeat team and take pride in making each guest's stay memorable, you'll fit right in! What is in it for YOU?
- Competitive wages
- Flexible scheduling
- Personal Days Off - start earning on day 1
- Bonus Plan
- Holiday Pay
- Referral program
- Employee discount program
Some Key Areas of Responsibilities include:
- Assume the position of the Manager on Duty
- Update all files and reset the system for the following day activity.
- Welcome guests to the hotel and perform the check-in process.
- Thank guests and perform the check-out process.
- Answer all incoming and in-house phone calls.
- Assist callers with making and/or changing reservations.
- Assist all guests as necessary to ensure a positive experience.
- Perform routine daily tasks.
- Ability to work while standing for extended periods of time.
- Assist with the laundry duties during the shift.
- Assist with stripping rooms to set our housekeepers up for success.
- Monitor building/security and handle emergency procedures when necessary.
- Communicate shift notes and any guest/service issues to next shift or management.
- Maintain front desk area and ensure adherence to hotel policies and safety procedures.
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!
Education/Experience
- Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.