What are the responsibilities and job description for the Customer Service Specialist - East Moline, IL position at Atlas Roofing Corporation?
Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist for East Moline, IL.
Customer Service Specialist Primary Responsibilities
- Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
- Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
- Handles all customer requests promptly managing customer orders from placement through shipment and billing.
- Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
- Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
- Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
- Follows up proactively on quoted projects to assist in securing orders.
Customer Service Specialist Experience
- Customer account management experience preferably in a manufacturing environment
Customer Service Specialist Knowledge, Skills & Abilities
- Excellent telephone skills (primary liaison between customer and company)
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
Customer Service Specialist Education, Licenses & Certifications
- A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment
Total Compensation
- Salary - Starting in the upper $40ks
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical Care Spending Accounts.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
Salary : $40,000