What are the responsibilities and job description for the Acqueon Dialer - Product Owner position at Goldenpick Technologies LLC?
Job Details
Title: Acqueon Dialer - Product Owner
Location: Remote
Duration: Long-term
We are looking for seeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management.
The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns.
Mandatory :
Qualifications
Location: Remote
Duration: Long-term
We are looking for seeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management.
The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns.
Mandatory :
- Acqueon Dialer platform experience
- Twilio integration or communication platform experience
- Healthcare industry background
- Key Responsibilities
- Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
- Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
- Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
- Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
- Conduct and oversee UAT sessions with business partners to validate new functionality.
- Provide production support for incident resolution and defect management.
- Create and deliver professional presentation decks to communicate new or enhanced
- capabilities to business stakeholders.
- Leverage data to tell a clear, compelling story and support informed decision-making.
Qualifications
- Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
- Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
- Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.
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