What are the responsibilities and job description for the Pet Resort Supervisor position at Golden Wood Pet Resort, Aliquippa?
Job Summary:
We are seeking a dedicated and passionate individual to lead our team at our Daycare and Pet Resort. You will be responsible for overseeing the staff and operations at this location. Providing exceptional leadership skills leading and inspiring the team. We aim to set a culture where everyone desires to work at Golden Wood and are looking for a leader to carry on that legacy.
Duties
- Working in the resort assisting the techs where needed.
- Participating/oversight of playgroups.
- Oversight of the location holding all staff accountable to:
- Pet care
- Cleanliness of the facility
- Following through with the Golden Wood systems
- Exceptional customer service in person, via email, and over the phone
- Understanding our software, Gingr
- Train all new resort & daycare techs, and office staff.
- Hold Annual and 30 Day Reviews with the staff.
Experience
- Previous leadership experience.
- Previous customer service experience.
- Previous pet boarding & doggy daycare experience.
- Ability to understand the different temperaments of dog breeds and how they respond in playgroups.
- Basic dog grooming - baths, nail trims, ear cleaning.
- Any previous experience in the veterinary field is a PLUS!
Expectations
- Lead a team well; your team desires for you to lead them.
- Inspire your team - help them grow in the company and personally.
- Communicate well to the Leadership Team of Golden Wood with all problems, concerns, issues, and praises.
- Understand dog health and concerns; take appropriate actions when needed.
- Follow all Golden Wood systems and hold your team accountable.
Golden Wood has created a culture where there is respect and a desire for all team members to come to work. We hold a high standard with how we care for the pets, interact with every customer and lead the staff. We are looking to continue on with this legacy. If you feel you can add to this team, we’d love to interview you!
Pay: $40,000.00 - $48,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Paid time off
Application Question(s):
- Explain in detail what servant leadership is to you.
- Explain what experience you have in doggie daycare and/or pet boarding.
- Explain what experience you have in customer service.
Work Location: In person
Salary : $40,000 - $48,000