IT Technician I

At Golden West Packaging Group, our people are at the heart of everything we do. We believe that great work happens when employees feel valued, supported, and empowered to grow. As a company built on collaboration, innovation, and continuous improvement, we offer an environment where your ideas matter, your development is prioritized, and your contributions make a real impact. If you’re looking to build a meaningful career with a team that values integrity, accountability, and opportunity, we invite you to explore what it’s like to grow with Golden West Packaging Group.

Department: Information Technology

Job Summary:

The IT Technician I is an entry-level role that involves providing Tier 1 support, addressing basic technical issues, and assisting users with their IT needs. The ideal candidate will have a foundational understanding of Windows OS, basic networking concepts, and excellent customer service skills.

Key Responsibilities:

• Provide Tier 1 support for initial IT issues, assisting users with troubleshooting and basic technical inquiries.
• Manage incoming support tickets, ensuring timely and effective responses to user requests.
• Document and track support tickets with detailed notes on user interactions and resolutions.
• Assist in resolving common technical problems related to Windows OS, software applications, and hardware.
• Collaborate with Tier 2 support staff to escalate issues that require advanced troubleshooting.
• Help maintain IT support documentation and contribute to the knowledge base.
• Provide basic training and support to end-users on software applications and IT policies.
• Participate in team meetings to share knowledge and improve service delivery.

Qualifications:

• 0-2 years of experience in an IT help desk or customer support role.
• Basic proficiency in Windows OS and its troubleshooting.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a willingness to learn.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Working Conditions:

• Part-time position based in City of Industry.
• May require occasional travel to other company locations or vendor sites.
• On-call availability as needed.
• The candidate must be willing to participate in an on-call rotation for after-hours support.

Salary : $21 - $23