What are the responsibilities and job description for the Customer Service Representative position at Golden West Packaging Group and Careers?
The primary responsibility is to provide inside sales support and account management for existing and new customers providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.
Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner
Collaborate with Sales team members to ensure customer satisfaction on new and existing projects
Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping
Identify and build effective business relationships with key customers
Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow
Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met
Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases
Required skills, knowledge and abilities:
Strong verbal and written communications skills
Proven analytical and problem-solving skills
Strong interpersonal and relationship building skills
Demonstrative sound judgment and decision making
Proven ability to effectively manage projects from inception to delivery
Strong Microsoft Office and computer skills
Detail oriented
Ability to work in fast paced environment
Ability to multi-task effectively
Ability to prioritize accordingly
Must be able to commute to and from Livermore 5 days per week
Education Requirements:
B.S/A preferred business administration or related field
Required Experience:
7 years of experience in CS roles with a proven track record of success
Experience in a corrugated manufacturing environment is preferred but not required
Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner
Collaborate with Sales team members to ensure customer satisfaction on new and existing projects
Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping
Identify and build effective business relationships with key customers
Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow
Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met
Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases
Required skills, knowledge and abilities:
Strong verbal and written communications skills
Proven analytical and problem-solving skills
Strong interpersonal and relationship building skills
Demonstrative sound judgment and decision making
Proven ability to effectively manage projects from inception to delivery
Strong Microsoft Office and computer skills
Detail oriented
Ability to work in fast paced environment
Ability to multi-task effectively
Ability to prioritize accordingly
Must be able to commute to and from Livermore 5 days per week
Education Requirements:
B.S/A preferred business administration or related field
Required Experience:
7 years of experience in CS roles with a proven track record of success
Experience in a corrugated manufacturing environment is preferred but not required
Salary : $26 - $31