Senior UX Content Designer

Note: Manager wants someone in Cincinnati who can come into the office to be with the team.

We’re seeking a content professional who blends UX writing and content strategy with a strong marketing background. This role ensures that every word across our digital experiences is purposeful, user-centered, and aligned with our brand voice. You’ll craft clear, engaging copy for interfaces while maintaining a structured content library that supports scalable, consistent experiences across platforms.

This position plays a key role in shaping how our customers experience the brand - through language, design, and storytelling - across both web and mobile (iOS/Android).

Key Responsibilities:

Craft

• Write microcopy for digital interfaces - buttons, menus, error messages, tooltips - that enhances clarity and usability.
• Maintain and evolve voice and tone guidelines to balance usability with brand personality across all touchpoints.
• Collaborate with designers, developers, product managers, and marketing teams to ensure consistency between product UX and marketing messaging.
• Contribute to the redesign of our native app experience, ensuring a fresh, intuitive look and feel aligned with modern UX best practices.

Documentation & Governance

• Maintain a centralized content library of reusable assets across Product Design.
• Create clear, scalable documentation for content workflows, governance, and usage guidelines.
• Partner with Legal, Compliance, and Accessibility teams to ensure all content meets regulatory, accessibility (WCAG), and inclusivity standards.
• Document and evolve our design system principles, ensuring consistency in tone, language, and interaction patterns across digital products.

Skills & Qualifications

• Writing Clarity: Ability to craft concise, intuitive copy for UI elements that improve user experience.
• User Empathy & Research: Understanding of user needs through research, testing, and data-driven insights.
• Content Strategy: Experience planning and managing content across user journeys for consistency and brand alignment.
• Information Architecture: Strong organizational skills to structure content logically and support seamless navigation.
• Design Tool Proficiency: Familiarity with Figma and collaboration within design systems.
• Brand Voice & Tone Management: Proven ability to maintain brand consistency across UX and marketing content.
• Analytics & Conversion Optimization: Ability to interpret user data to refine copy and enhance engagement.
• Documentation & Governance: Skilled at writing clear content guidelines and usage documentation for cross-functional teams.
• Accessibility & Inclusivity: Understanding of WCAG standards and best practices for inclusive language.
• Collaboration & Influence: Excellent communication and soft skills; capable of influencing peers and stakeholders across disciplines.
• Marketing Acumen: Understanding of marketing strategy and go-to-market practices to align UX messaging with brand and business objectives.

Preferred Background

• 4 years of experience in UX writing, content design, or content strategy roles.
• Background in marketing, digital design, or communications.
• Experience in large-scale enterprise or retail digital environments (e.g., e-commerce, mobile app ecosystems).
• Familiarity with agile workflows and design systems at scale.