Patient Accounts Representative

Your Next Career Move Starts Here

At Golden Technology, we believe your potential is limitless. We connect top technologists with companies that are shaping the future — and we do it with a people-first approach that values authenticity, growth, and impact.

Our mission: Develop people. Empower families. Drive innovation.

Our approach: Pair world-class talent with organizations where they can thrive.

The Role

Title: Patient Accounts Representative

Location: Onsite in Chapel Hill, NC

What You’ll Do

The Patient Accounts Representative will be responsible for front-line, patient-facing duties and handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries. This position requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Responsibilities In This Role Include

• Greet and assist patients and visitors in a courteous and professional manner
• Answer incoming calls and direct inquiries to the appropriate department or team member
• Respond to patient billing questions, explain statements, and provide basic account information
• Accept and process patient payments; provide receipts and documentation as needed
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
• Ensure desk and waiting area remain clean, organized, and professional
  
  

Required Qualifications

• 1–2 years of experience in a healthcare, medical, dental, or customer service setting
• High school diploma or GED required
• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
• Background in both dental and medical billing environments strongly preferred
• Strong interpersonal and verbal communication skills
• Professional demeanor and commitment to providing excellent customer service
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable working with databases and digital records
• Detail-oriented with strong problem-solving and organizational abilities
• Knowledge of HIPAA and patient confidentiality requirements
  
  

Why Golden Technology?

Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we’ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.

Here’s What Sets Us Apart

• Family-first culture that values balance and support.
• Career development through mentorship, opportunities, and investment in our people.
• Community impact by dedicating time, talent, and resources to the places we live and work.
  
  

What’s In It For You

• Exciting opportunities with innovative companies.
• Guidance from a recruiting team with decades of experience.
• A professional, supportive culture built on trust and collaboration.
  
  

Ready to take the next step?

Apply today and let’s build your brighter future together.