What are the responsibilities and job description for the Patient Accounts Representative position at Golden Technology?
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At Golden Technology, we believe your potential is limitless. We connect top technologists with companies that are shaping the future — and we do it with a people-first approach that values authenticity, growth, and impact.
Our mission: Develop people. Empower families. Drive innovation.
Our approach: Pair world-class talent with organizations where they can thrive.
The Role
Title: Patient Accounts Representative
Location: Onsite in Chapel Hill, NC
What You’ll Do
The Patient Accounts Representative will be responsible for front-line, patient-facing duties and handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries. This position requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Responsibilities In This Role Include
Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we’ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.
Here’s What Sets Us Apart
Apply today and let’s build your brighter future together.
At Golden Technology, we believe your potential is limitless. We connect top technologists with companies that are shaping the future — and we do it with a people-first approach that values authenticity, growth, and impact.
Our mission: Develop people. Empower families. Drive innovation.
Our approach: Pair world-class talent with organizations where they can thrive.
The Role
Title: Patient Accounts Representative
Location: Onsite in Chapel Hill, NC
What You’ll Do
The Patient Accounts Representative will be responsible for front-line, patient-facing duties and handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries. This position requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Responsibilities In This Role Include
- Greet and assist patients and visitors in a courteous and professional manner
- Answer incoming calls and direct inquiries to the appropriate department or team member
- Respond to patient billing questions, explain statements, and provide basic account information
- Accept and process patient payments; provide receipts and documentation as needed
- Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
- Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
- Collaborate with billing, clinical, and administrative staff to resolve patient account issues
- Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
- Ensure desk and waiting area remain clean, organized, and professional
- 1–2 years of experience in a healthcare, medical, dental, or customer service setting
- High school diploma or GED required
- Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
- Background in both dental and medical billing environments strongly preferred
- Strong interpersonal and verbal communication skills
- Professional demeanor and commitment to providing excellent customer service
- Ability to manage multiple tasks and prioritize in a busy environment
- Proficient in Microsoft Office and comfortable working with databases and digital records
- Detail-oriented with strong problem-solving and organizational abilities
- Knowledge of HIPAA and patient confidentiality requirements
Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we’ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.
Here’s What Sets Us Apart
- Family-first culture that values balance and support.
- Career development through mentorship, opportunities, and investment in our people.
- Community impact by dedicating time, talent, and resources to the places we live and work.
- Exciting opportunities with innovative companies.
- Guidance from a recruiting team with decades of experience.
- A professional, supportive culture built on trust and collaboration.
Apply today and let’s build your brighter future together.