Patient Accounts Representative

Job Title: Patient Accounts Representative
Job Location: Chapel Hill, NC
Job Duration: 12 Months (possibility of extension)

Job Summary:

• The Patient Accounts Representative serves as the first point of contact within the Accounting Office, providing patient-facing support related to billing and account inquiries for both dental and medical services.
• This role requires professionalism, strong communication, and attention to detail to ensure a positive patient experience.

• Greet and assist patients and visitors courteously and professionally.
• Answer incoming calls and route inquiries to the appropriate department or team member.
• Respond to patient billing questions, explain statements, and provide basic account information.
• Accept and process patient payments, issuing receipts and necessary documentation.
• Manage incoming/outgoing mail, including scanning, sorting, and fax distribution.
• Log and track patient inquiries, correspondence, and documentation per office procedures.
• Collaborate with billing, clinical, and administrative teams to resolve patient account issues.
• Maintain patient confidentiality in compliance with HIPAA and institutional policies.
• Keep the reception desk and waiting area clean, organized, and professional.

• High school diploma or GED required.
• 1–2 years of experience in healthcare, dental, or customer service environments.
• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred.
• Background in both dental and medical billing strongly preferred.

• Strong interpersonal and verbal communication skills.
• Professional demeanor with a commitment to excellent customer service.
• Ability to multitask and prioritize effectively in a busy setting.
• Proficient in Microsoft Office and comfortable working with digital records/databases.
• Detail-oriented with strong problem-solving and organizational abilities.
• Knowledge of HIPAA regulations and patient confidentiality requirements.