What are the responsibilities and job description for the Service Desk Consultant position at Golden State Commercial Equipment Repair?
The Service Desk Consultant is a vital role at Golden State Commercial Equipment Repair. The basis of their work involves providing top-notch customer service support to our clientele, managing service requests, and coordinating service operations.Key Responsibilities:Maintains direct contact with customers before and after the sale, promoting and ensuring a positive customer experienceCreates, maintains, and enhances customer relationships by resolving service queries efficientlySupports service operations by entering data in the system, scheduling and assigning workforce tasksKeeps a detailed record of customer interactions and problems resolvedWorks closely with the technical team to resolve escalated issuesParticipates in regular training and meetings to ensure up-to-date knowledge of company products and servicesUnderstands and utilizes company's technological resources, being an active contributor in developing and improving customer service proceduresQualifications:Minimum of a High School diploma, although a Bachelor's degree in Business, IT, or a related field is preferredProven customer support or service desk experienceStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsAptitude for technology and ability to learn new software and systems quicklyExcellent verbal and written communication skillsHigh levels of patience, empathy, and a drive to solve customers' issuesFamiliarity with CRM systems and practices is a plusBenefits:Competitive salary and the opportunity for career progressionRobust benefits package inclusive of medical, dental, and vision plansRetirement savings options with a company matchPaid time off including vacation, sick leave, and parental leaveContinual learning and development support with opportunities for professional growthAn inclusive, team-based, and ethical work environmentEmployee discount program on products and servicesEvery team member at Golden State Commercial Equipment Repair impacts our success. We seek a problem-solver who can deliver a seamless service experience to our valued customers. Join us if you are passionate about customer service and using technology for service innovation.