Community Success Coordinator - Four Seasons MHP

Position summary

The Community Success Coordinator is the front-office hub of our manufactured home community. This person keeps the park running day to day: scheduling maintenance, ordering supplies, collecting rent, posting notices, and enforcing community rules.

They are often the first person a resident talks to, and the link between residents, the maintenance team, outside vendors, utility companies, and management. Success in this role means residents are heard, work gets done on time, payments are recorded accurately, and the community stays clean, safe, and compliant.

Maintenance scheduling and coordination

• Take maintenance requests from residents by phone, walk-in, and email, and enter them as work orders in Rent Manager.
• Prioritize and schedule work for the maintenance team, and follow up until each job is closed out.
• Coordinate make-ready work on vacant homes and lots so they are ready for move-in on schedule.
• Schedule and track outside vendors and contractors, including access, timing, and completion.
• Work with utility companies to order meters, set up service, and resolve power, water, or sewer issues on lots.

Supply ordering and inventory

• Order office, maintenance, and cleaning supplies within the approved budget.
• Track inventory and reorder before items run out.
• Get quotes, place orders, receive deliveries, and match invoices to purchase orders for accounting.

Rent collection and resident accounts

• Accept rent and fee payments in person and through approved payment methods, and issue receipts.
• Post payments accurately in Rent Manager and balance daily deposits.
• Answer resident questions about balances, charges, and payment options.
• Follow up on late payments and prepare late notices according to company policy.

Notices and resident communication

• Prepare, post, and deliver community notices, including late rent, entry, utility interruption, rule reminders, and community events.
• Keep a dated record of every notice posted or delivered.
• Serve as a friendly, professional point of contact for residents, prospects, and the public.

Community rule violations

• Walk or drive the community regularly to spot rule and lease violations, such as yard upkeep, trash, parking, pets, and unapproved structures.
• Document violations with photos, lot number, and date.
• Issue violation notices, track deadlines to correct, and escalate unresolved issues to the Community Manager.
• Keep violation records current so the community can act consistently and fairly.

Records and office administration

• Maintain resident files, lot and home records, and title documentation.
• Assist with move-ins, move-outs, applications, and lease paperwork.
• Perform other office and community duties as assigned.

Qualifications

Required

• High school diploma or GED.
• 1 year of experience in property management, office administration, customer service, or a similar role.
• Comfortable handling cash, checks, and electronic payments accurately.
• Strong organization and follow-through with many open tasks at once.
• Clear, respectful communication, in person, by phone, and in writing.
• Able to enforce rules calmly and consistently, including in difficult conversations.
• Valid driver's license and reliable transportation.

Preferred

• Experience in a manufactured home or RV community, or residential property management.
• Experience with Rent Manager or similar property management software.
• Bilingual in English and Spanish.
• Basic knowledge of landlord-tenant notice requirements.

Tools used in this role

• Rent Manager (work orders, payments, resident accounts)
• Email, Slack, and Google Workspace
• Phone, printer, scanner, and camera or smartphone for documenting violations

Work environment and schedule

This is an on-site role based in the community office, with regular time outdoors walking or driving the property for inspections and notice posting. Standard office hours apply, with occasional flexibility for move-ins, emergencies, or busy rent periods at the start of the month.

The role requires sitting at a desk for long periods, walking the property in all weather, and lifting up to 25 lbs (supply deliveries, notice materials).

Pay: $16.00 - $19.00 per hour

Expected hours: 36.0 – 45.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Work Location: In person

Salary : $16 - $19