Business Office Manager (Temporary)

Golden Rose Care Center is looking for a full-time Business Office Manager (BOM)

Temporary (10/13/2025 - 12/31//2025)

POSITION SUMMARY:

Responsible for overall business office operations ensuring that systems of internal control are in place and operating satisfactorily to safeguard facility assets. Ensures that cash flow is maximized and company accounts receivable targets are met. Acts as a financial liaison between corporate departments and other staff (accounting, reimbursement, MIS, etc.) Maximizes the effectiveness of the company's audit and compliance efforts.

DUTIES AND RESPONSIBILITIES: • Demonstrates commitment to companys mission, values and standards of ethical behavior. • Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers. Provides assistance to co-workers and promotes teamwork by sharing information useful to achieving desired results. • Ensures that all residents are treated fairly, with kindness, dignity, and respect, and their rights are protected at all times • Respects and upholds all residents personal and property rights whenever carrying out duties, including knocking before entering a resident's room. • Complies with all company and departmental policies and procedures. • Compiles, audits and documents accounting/ financial data for the Care Center. • Maintains a thorough understanding of various topics as they relate to the facility financial operations including: government relations, GAAP, union provisions, third party billing and reimbursement issues, internal policies and procedures, data information systems and business relations with other facilities. • Supervises and participates in the monthly close of financials ensuring that revenue and expenses are posted to the correct accounts. • Supervises and participates in the timely and accurate processing of monthly billing to appropriate payer sources (Medicare, Medicaid, Private, Commercial, VA, Hospice and Co-insurance, etc). • Supervises and participates in timely and accurate crossover billing. • Monitors and coordinates facility collection activity on all past due accounts to ensure account receivable targets are met. Reviews delinquent accounts and assesses ability to collect. Makes recommendations for third party collections and/or write off. • Prepares and/or ensures submission of A/R review documentation and monthly follow-up reports to corporate office and Administrator in a timely manner. • Checks Medi-Cal eligibility for each Medi-Cal receipient on admission and monthly. • Contacts Medi-Cal workers as necessary to obtain Medi-Cal eligibility and I.D. Cards. Obtains current Medicare, HMO and health insurance cards or copies for billing purposes. • Collects all charges from Central supply and appropriate invoices from vendors, and ensures timely payment of accounts payable. • Oversees payroll function, ensuring its accuracy and timeliness. Audits all salary increases, retroactive pay, adjustments, paid time off and benefits on a quarterly basis. Oversees all wage and hour requirements. • Oversees the Resident Trust Account and assures that all regulations are followed regarding the fund. Establishes and maintains accurate and on-going documentation of resident trust fund. Reports all resident account activity to the responsible party, resident and Administrator on a quarterly basis. • Ensures that all business records and files are accurate, complete and up to date. • Performs follow-up reviews of issues identified by financial/administrative review and internal audit reports. • Reviews admission information, completed admission packets, and other business files. • Ensures census report is completed accurately and processed on a daily basis to reflect status changes in admissions and discharges to ensure proper billing. • May perform duties of Accounts Receivable, Accounts Payable and/or Payroll Specialists. • May market the facility over the phone with discharge coordinators and prospective residents/families and provide facility tours to prospective residents/families and interested parties. • Reports the following in accordance with established facility procedures and regulatory standards: accidents and incidents; resident grievances, complaints, allegations of resident abuse and/or misappropriation of resident property; occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals; concerns and suspected incidences of non-compliance including but not limited to hazardous conditions and equipment. • Ensures adherence to state and federal regulations and company policies and procedures; HIPAA confidentiality standards of resident and facility information; Infection Control, Universal Precautions, OSHA and safety standards; established safety precautions and regulations in the performance of tasks and the use of equipment and supplies. • Oversees the planning, developing, and directing of department. Sets departmental standards, develops departmental objectives and constantly strives to improve procedures. Reviews department policies, procedures, and manuals on a regular basis and makes or recommends changes. Assists in standardizing methods by which work will be accomplished and quality will be evaluated • Assumes responsibility for selecting, training, directing and motivating competent department personnel. Provides proactive support to staff, removing obstacles and providing solutions as needed. Evaluates employee performance, and provides input concerning wage and salary adjustments, counseling and disciplinary actions, termination, transfers, etc. • Demonstrates knowledge of facility and departmental quality improvement activities and/or participates in quality improvement meetings. Recommends any equipment and supplies needed for the department as well as any departmental improvements. Confers with department personnel to solicit input on improving service and addressing problem areas. • Assists in development of department budget and ensures expenses are within budgeted parameters. May maintain records of expenses and submit reports to Supervisor or Administrator as required. Ensures staff is utilizing most efficient, safe and cost effective techniques and methods, and that supplies are used in most efficient manner to minimize waste. • Participates in and/or leads on-the-job training, in-service education and orientation programs; attends OSHA and CDC in-service training programs for hazardous communication, TB management, and bloodborne pathogens standard; serves on various committees as required by existing regulations or as appointed by Administrator. • Works with facility consultants as necessary and implements recommended changes as required. Ensures outside services are properly supervised and completed in accordance with contracts/work orders. • Makes written or oral reports and recommendations to Administrator concerning operation of department and in response to concerns or complaints. • Keeps abreast of current federal and state regulations, as well as professional standards, and makes recommendations on changes in policies and procedures to Supervisor or Administrator. May participate in workshops and seminars to stay current with changes in field, as well as to maintain professional status. • Maintains reference material necessary for complying with current standards and regulations, and that will provide assistance in maintaining quality service. • Supervises day-to-day functions of assigned personnel and ensures that policies and procedures are followed • Interprets department policies and procedures to personnel, residents, visitors, family members, etc., as necessary. • Performs other related duties as required. The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a description of the range of duties and general nature of the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS • 2-4 years experience in a healthcare billing, preferably in long term care environment required • Bachelors or Associates degree from accredited college with specialization in business or accounting preferred • Supervisory experience required • Public Notary preferred • Ability to understand and implement healthcare reimbursement, billing and accounting principles. • Ability to understand, control and track direct spending and labor budgets.

• Ability to represent Company in an ethical and professional manner, and to maintain accountability • Ability to interact tactfully, effectively, and professionally with other employees, residents, family members, visitors, government agencies/personnel and the general public, as needed • Must be able to relate to and work with physically and/or mentally ill, disabled, elderly, emotionally upset, and at times hostile people within facility and treat them with respect and consideration regardless of their cognitive or functional level • Willingness and ability to function as an effective team member through good communication and cooperation to meet departmental goals • Must demonstrate flexibility and ability to adapt to change • Ability to organize, prioritize and meet deadlines • Ability to maintain confidentiality and be discreet • Must be able to multi-task and handle pressure • Must be able to follow instructions and to accept feedback • Must successfully pass background check, health exams, and any other pre-employment requirements • Must be able to operate departmental equipment, as appropriate • Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary • Must be able to read, write and speak the English language sufficiently and comprehensibly enough to perform the essential functions of the job • Sufficient computer skills including proficiency in Microsoft Office, Outlook, and /or Internet to perform required duties • Sound knowledge of basic mathematical concepts and tools • Knowledge of standard office practices • Ability to understand and follow applicable regulations, policies and procedures fully and consistently • Must have strong detail orientation and high accuracy level • Good grammatical, punctuation and spelling skills • Must be knowledgeable of nursing/medical practices and procedures, and/or terminology, laws, regulations, and the guidelines that pertain to long-term care • Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively • Creative problem solving abilities • Ability to inspire trust and respect, and mobilize others • Ability to lead and motivate staff to achieve desired results • Supervisory skills including ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults • Ability to exercise discretion and independent judgment, and reach logical, practical decisions • Ability to think strategically, master change, and maintain future orientation