What are the responsibilities and job description for the Purple Parrot Shift Supervisor position at Golden Road Motor Inn DBA Atlantis Casino Resort...?
At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Oversee daily operations of the Purple Parrot restaurant, ensuring exceptional guest service, efficient workflow, and adherence to company standards. This role involves supervising staff, managing resources, and maintaining a positive dining experience.
Job Responsibilities**
- Supervise and train Purple Parrot staff, including servers, bussers, and hosts, ensuring adherence to service standards, policies, and procedures.
- Monitor and maintain high levels of guest satisfaction by addressing concerns, resolving issues, and ensuring timely and accurate service.
- Manage daily restaurant operations, including opening and closing procedures, cash handling, inventory control, and workstation assignments.
- Ensure compliance with all health, safety, and sanitation regulations, as well as company policies.
- Assist with scheduling, performance evaluations, and disciplinary actions for Purple Parrot staff.
- Collaborate with kitchen staff to ensure smooth service flow and address any food quality or preparation issues.
- Monitor and control inventory of supplies, communicating needs to management as required.
- Handle guest inquiries, special requests, and complaints professionally and efficiently.
- Operate point-of-sale (POS) system, process payments, and reconcile daily transactions.
- Act as a leader and role model for staff, fostering a positive and productive work environment.
Job Qualifications**
- Minimum of 2 years of experience in a supervisory role within a full-service restaurant or hospitality environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service skills with a proven ability to resolve guest issues effectively.
- Thorough understanding of restaurant operations, including POS systems, inventory management, and food safety regulations.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Demonstrated ability to train, motivate, and manage a team.
- High school diploma or equivalent; associate's degree in hospitality management or related field preferred.
- Proficiency in English, both written and verbal.
- Ability to stand and walk for extended periods and lift up to 25 pounds.
***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan discretionary match
- Education Tuition Reimbursement Program
- Paid Vacation
- Holiday Pay
- Weekly Resort Prizes
- FREE daily meal
- Internal Advancement
We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.