What are the responsibilities and job description for the Client Service Coordinator position at Golden Passages Concierge Care, LLC?
Are you passionate about helping older adults and individuals with disabilities live safely and independently? Do you thrive in a fast-paced environment where organization, compassion, and exceptional customer service come together? If so, Golden Passages Concierge Care, LLC is looking for you!
Position
Client Care Coordinator
Employment Type
Part-Time with option for growth potential into Full-Time
Location
Byram, Mississippi and surrounding areas
About the Role
The Client Care Coordinator serves as the first point of contact for prospective clients and their families. This position is responsible for coordinating client intake, conducting initial assessments, assisting with service planning, maintaining accurate records, supporting caregiver scheduling, and ensuring every client receives outstanding concierge-level customer service.
Responsibilities
- Conduct client intake interviews and initial assessments.
- Explain company services, policies, and pricing to prospective clients.
- Coordinate admissions and onboarding of new clients.
- Prepare and maintain client files and documentation.
- Obtain signed consents and required forms.
- Assist in developing individualized service plans.
- Schedule client visits and coordinate caregiver assignments.
- Maintain communication with clients, families, caregivers, and referral sources.
- Monitor client satisfaction and follow up on concerns.
- Assist with quality assurance and compliance activities.
- Maintain confidentiality and HIPAA compliance.
- Support marketing and community outreach events as needed.
- Perform other administrative duties assigned by leadership.
Qualifications
- Associate's degree preferred (Bachelor's degree is a plus).
- Minimum of 2 years of healthcare, social services, case management, or customer service experience.
- Experience in home care, hospice, healthcare, or senior services preferred.
- Excellent communication and organizational skills.
- Strong computer skills, including Microsoft Office and electronic documentation systems.
- Ability to multitask while maintaining attention to detail.
- Valid driver's license and reliable transportation.
Preferred Skills
- Outstanding customer service
- Professional phone etiquette
- Strong problem-solving abilities
- Compassion and empathy
- Excellent time management
- Ability to work independently and as part of a team
Benefits
- Competitive pay
- Paid training
- Opportunities for professional growth
- Supportive team environment
- Meaningful work that makes a difference every day
- Flexible scheduling (when applicable)
Why Join Golden Passages?
At Golden Passages Concierge Care, we believe every client deserves dignity, compassion, and personalized support. Our team is committed to helping older adults and individuals with disabilities remain independent while providing families with peace of mind. If you're looking for a career with purpose, we'd love to meet you.
Pay: $17.00 - $24.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Application Question(s):
- Do you possess reliable transportation and a valid state issued driver's license?
Education:
- Associate (Required)
Experience:
- healthcare, social services, or customer service: 2 years (Required)
Willingness to travel:
- 100% (Required)
Work Location: Hybrid remote in Jackson, MS 39204
Salary : $17 - $24