What are the responsibilities and job description for the Player Services Representative position at Golden Nugget Laughlin?

Overview

A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pay out jackpots and manages credit applications.

Responsibilities

Sale and redemption of casino chips and coin for cash (chips, foreign chips) and other like money items.
Issuance and redemption of Markers
Customer deposits/withdrawals.
Cashing of checks utilizing computer terminals.
Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines.
Balancing assigned funds.
Create and issue Players Club cards and promote the program and related promotions.
Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
Ensure the protection of customer’s rewards and credit lines.

Qualifications

Minimum of one year of cash handling experience
Ability to operate a computer terminal and communicate with the public in a clear and friendly manner
Knowledge of 10 key, balancing of banks
Solid decision-making, organization, and interpersonal skills
Ability to thrive in a fast-paced multi-tasking, hands-on environment
Minimum age is 21 years old

What We Offer You

Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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