What are the responsibilities and job description for the IT Support Technician position at Golden Nugget Laughlin?
Overview
The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.
Responsibilities
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Tipped Position
This position does not earn tips
The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.
Responsibilities
- Provide first-level support for all systems, software, and hardware
- Use problem management software to track all user incidents, requests, and system downtime
- Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
- Ensure user problems and requests are completed within approved SLA’s
- Collaborate with team members to create and maintain standard operating procedures and technical support documentation
- Ensure all workspaces and equipment is maintained per department policy and procedures
- Collaborate with team members to complete project work
- Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
- Maintain knowledge of industry trends and technologies to help advance IT strategy
- Performs any other duties as assigned
- College training equivalent to an Associate’s degree in computer technology or equivalent technical training
- At least one year in a technical support role preferred
- Minimum age requirement is 21
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
#GNLN
Tipped Position
This position does not earn tips