Player Development Manager

Overview

This position is responsible for managing, overseeing and executing all aspects of Player Development. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Develop and manage the budgeting process and overall strategic plan for Player Development.
• Direct in-house VIP players strategy.
• Plan VIP events from start to finish according to requirements, target audience, and objectives.
• Identify and oversee Casino Host individual and team goals on an annual and quarterly basis.
• Supervise, manage, and schedule Casino Hosts
• Provide financial analysis on all VIP-related events or promotions as well as Player development performance as it relates to property-wide budget and initiatives.
• Track and analyze VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events and adjust plans accordingly.
• Work with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives.
• Design and oversee VIP customer arrival and departure experience.
• Support Executive Director of Casino Marketing and property executive leadership.
• Collaborate with and support property leadership.
• Hire, develop, evaluate, coach and counsel Player Development, ensuring team members receive training, support and adequate guidance and resources.
• Communicate marketing and property leadership objectives and updates to team members.
• Ensure growth of gaming revenues of players by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation.
• Work with casino operations on programing for hosted players.
• Ensure compliance with policies, procedures, gaming regulations, and internal controls.
• Maintain relationships with VIP guests through personal contact both in-person and remotely.
• Maintain communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner.
• Represent the marketing department in a positive manner to any outside individuals.
• Perform and/or learn all aspects of Player Development and Casino Marketing that may or may not be included in this job description.
• Other duties and responsibilities as needed.
  
  

Qualifications

#GNLT

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Requires full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting.
• Ability to prioritize and work on several projects simultaneously.
• Command of various software programs - including Microsoft Office (Word, Excel, PowerPoint).
• Understanding and ability to troubleshoot customer and team member disputes as they relate to this role.
• Must possess strong communication and listening skills including excellent speaking, reading and writing.
• Ability to communicate with and understand technical terminology used in casino and resort environment.
• Ability to review and comprehend all necessary documentation, contracts, financials, and reporting.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD