Player Development Manager

Overview

This position is responsible for managing, overseeing and executing all aspects of Player Development. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Develop and manage the budgeting process and overall strategic plan for Player Development.
• Direct in-house VIP players strategy.
• Plan VIP events from start to finish according to requirements, target audience, and objectives.
• Identify and oversee Casino Host individual and team goals on an annual and quarterly basis.
• Supervise, manage, and schedule Casino Hosts
• Provide financial analysis on all VIP-related events or promotions as well as Player development performance as it relates to property-wide budget and initiatives.
• Track and analyze VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events and adjust plans accordingly.
• Work with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives.
• Design and oversee VIP customer arrival and departure experience.
• Support Executive Director of Casino Marketing and property executive leadership.
• Collaborate with and support property leadership.
• Hire, develop, evaluate, coach and counsel Player Development, ensuring team members receive training, support and adequate guidance and resources.
• Communicate marketing and property leadership objectives and updates to team members.
• Ensure growth of gaming revenues of players by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation.
• Work with casino operations on programing for hosted players.
• Ensure compliance with policies, procedures, gaming regulations, and internal controls.
• Maintain relationships with VIP guests through personal contact both in-person and remotely.
• Maintain communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner.
• Represent the marketing department in a positive manner to any outside individuals.
• Perform and/or learn all aspects of Player Development and Casino Marketing that may or may not be included in this job description.
• Other duties and responsibilities as needed.
  
  

Supervisory Responsibilities

Player development team.

Qualifications

#GNLT

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Requires full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting.
• Ability to prioritize and work on several projects simultaneously.
• Command of various software programs – including Microsoft Office (Word, Excel, PowerPoint).
• Understanding and ability to troubleshoot customer and team member disputes as they relate to this role.
• Must possess strong communication and listening skills including excellent speaking, reading and writing.
• Ability to communicate with and understand technical terminology used in casino and resort environment.
• Ability to review and comprehend all necessary documentation, contracts, financials, and reporting.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
  
  

EDUCATION And/or EXPERIENCE

Minimum of three years in a casino marketing or operations management position.

Mathematical Skills

Basic math skills.

Language Skills

Must be able to speak and understand English.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.
  
  

Work Environment

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.
  
  

Tipped Position

This position does not earn tips

Benefits

What we offer you:

Multiple benefit plans to suit your needs

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environment where diversity is valued

Generous employee discounts on dining, retail, amusements, and hotels

Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

#GNLT