Facilities Supervisor

Job purpose

Under the direction of the Facilities Manager, the incumbent is responsible for the successful operations of Facilities Maintenance and Groundskeepers.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Supervise, assign jobs, and ensure timely completion of projects by maintenance technicians.
• Perform routine field inspections on-site and at off-site locations.
• Prepare technical reports and maintain logbooks as required.
• Maintain and apply knowledge of applicable fire, health, safety, and environmental standards as well as relevant state, local, and national codes.
• React in a timely manner to emergency situations.
• Coordinate maintenance and modification projects with appropriated department to ensure minimal guest interruption.
• To oversee the supervision of maintenance and repair at company facilities and equipment.

• Supervise the EVS department team to include efficient staffing, team member development and training, performance management and policy enforcement.
• Supervise and distribute workload evenly to all team members, monitors the cleanliness of assigned areas.

• Recruit, select, train, coach, counsel, recognize, and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.
• Promote positive public/team member relations at all times.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all team members, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required; trade school certificate preferred.

• Ability to obtain a gaming license.
• One (1) to three (3) years of experience in commercial industrial facilities maintenance preferred.
• One (1) to three (3) years of experience in a casino environment preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match