What are the responsibilities and job description for the Dealer/Casino Floor Supervisor position at Golden Nugget and Careers?
Overview:
Supervise a section of the casino floor of typically one to six table games. Responsible for supervising dealer’s in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty. Deal assigned game(s) accurately and productively. Offer exceptional customer service to all guests. Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
- Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
- Maintain a thorough understanding of the rules and procedures for each game offered in assigned section.
- Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
- Maintain a detailed knowledge of upcoming casino events.
- Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
- Greet and interact with guests in a professional, welcoming and attentive manner.
- Ensure all laws, regulations, MICS and company/departmental policies are followed in assigned section.
- Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
- Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
- Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
- Rate players accurately including time played, average bet and win/loss.
- Track table inventory; ensure chips are accounted for.
- Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and/or the Casino Shift Manager.
- Issue / Redeem markers to credit customers per MICS and SOPs.
- Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.
- Issue comps per guidelines.
- Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
- Accurate and efficient completion of day to day reports and special projects that may be assigned.
- Work varied shifts, including weekends and holidays.
- Perform other reasonable duties and responsibilities as requested.
- Maintain equipment in assigned section; ensure that all items are in proper working order.
SUPERVISORY RESPONSIBILITIES:
- Table Games Dealers
To perform this job successfully, an individual must be able to satisfactorily perform the duties and responsibilities of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to effectively supervise employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
- Must be able to effectively communicate with excellent interpersonal skills.
- Able to effectively communicate in English, in both written and oral forms.
- Computer literate in Bally Table View and CMP.
- Must be able to obtain Nevada Gaming Registration and Alcohol Awareness Card.
- Minimum age requirement is 21.
- 2 years table games experience required.
- Thorough knowledge of at least three of the following table games: Craps, Roulette, Baccarat and Blackjack.
- 1-2 years of supervisory experience preferred.
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