DEALER/DUAL RATE FLOOR SUPERVISOR

General Summary of Job Duties

The primary objective of a Games Dealer is to provide a pleasant gaming experience to our guests and protect the assets of the Company by diligently following all Minimum Internal Control Standards and department Standard Operating Procedures.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values.
• Check for proper identification of a patron appearing to be under the age of 35 years old.
• Must be able to accurately deal a minimum of three (3) games one of which must be Roulette (as of 2/15/12).
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Thorough knowledge of applicable gaming policies, game procedures and rules, continually work within these guidelines as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Immediately report all unusual, suspicious or irregular situations, dealer errors, guest complaints/issues, instances of possible theft/cheating by either a guest, fellow dealer, or other Games Team Member to a Supervisor or above.
• Meets and/or exceeds minimum dealing standards based on game dealing guidelines. This includes but is not limited to hands dealt per hour, timely payout of a winning hand
• Accurately exchanges paper currency for playing chips.
• Ensures that wagers are placed before cards are dealt, roulette wheel is spun, or dice are tossed.
• Verbally announces winning number, winning hand, or color to player(s), based on game.
• Mentally computes payable odds to pay winning bets.
• Collects losing wagers and accurately pays winning wagers.
• Continual security and protection of the game dealing.
• Must be able to arrive for work with a positive and friendly attitude ready to have fun with our guests.
• Express a willingness to learn new skills.
• Have the ability of maintaining a steady, comfortable game speed while being friendly and entertaining while dealing.
• Must be willing to work weekends, holidays, as well as various shifts and overtime, as needed based on business demands.
• Adhere to all policies and procedures as outlined in the Silverton Casino, LLC ‘Go for Your Own” toke and hustling policy.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:   Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing

Skills and Education Requirements

• High school diploma or equivalent required.
• Ability to mentally add, subtract, multiply and divide accurately and quickly.
• Graduation from Dealers school.
• Must be 21 years of age or older.
• Minimum 1 year previous dealing experience required (not including time spent in dealing school).
• Must be able to clearly communicate with guests in conversational English.

Required Work Cards

• Gaming Registration
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used

The following are applicable to assigned game:

• Card shuffling machine
• Card shoe
• Playing cards
• Game chips
• Dice
• Roulette ball and Roulette wheel