What are the responsibilities and job description for the Office Administrator / Customer Service Coordinator Golden Locks Inc. – Huntington Beach, CA position at Golden Locks, Inc.?
Golden Locks Inc. is a growing family-owned locksmith and architectural door hardware company serving residential, commercial, and online customers throughout the United States. We are looking for an organized, friendly, and dependable Office Administrator / Customer Service Coordinator to become a key member of our team.
If you enjoy helping customers, staying organized, and working in a fast-paced office where every day is different, we’d love to meet you.
Responsibilities
- Answer incoming phone calls and assist customers professionally
- Respond to customer emails and provide order updates
- Create commercial invoices and process payments
- Schedule locksmith service appointments
- Follow up with vendors regarding quotes, lead times, and purchase orders
- Enter and update customer orders accurately
- Assist walk-in customers in our showroom
- Coordinate shipping and tracking information
- Help maintain an organized office and showroom
- Support daily operations and work closely with the owner
Qualifications
- Minimum 3 years of office administration or customer service experience
- Excellent communication and phone skills
- Strong organizational and multitasking abilities
- Comfortable using computers and learning new software
- Professional, dependable, and detail-oriented
- Positive attitude with excellent customer service skills
Preferred (Not Required)
- Experience with QuickBooks
- Experience with Shopify or e-commerce
- Dispatching or scheduling experience
- Knowledge of construction, doors, hardware, or locksmith industry
What We Offer
- Competitive hourly pay based on experience
- Paid holidays
- Paid vacation
- Stable Monday–Friday schedule
- Friendly, family-owned work environment
- Opportunity for long-term growth and advancement
- Training on our products and systems
About Golden Locks
Golden Locks Inc. specializes in locksmith services, architectural door hardware, multipoint locks, commercial security products, and e-commerce sales. We pride ourselves on exceptional customer service and building long-term relationships with our customers.
To Apply
Please submit your résumé along with a brief note explaining why you’d be a great fit for this position. Candidates selected for the next step will participate in a brief phone interview followed by a paid working interview so both you and our team can determine if the position is the right fit.
Pay: $25.59 - $30.81 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $26 - $31