What are the responsibilities and job description for the Scheduling Coordinator position at Golden Home Services?
Home Care Scheduling Coordinator
Golden Home Services | Georgia
Pay: $40,000 to $50,000 per year
Job Type: Full-Time
Schedule: Monday–Friday | 8-hour day shift
On-Call: Participation in an after-hours rotation is required, including some weekends and holidays
Benefits: Health, Dental & Vision Insurance | Paid Time Off | Sign-On Bonus
What You Can Expect
● Full-time, Monday through Friday schedule
● Daytime hours
● Health, dental, and vision insurance
● Paid time off
● Sign-on bonus
● Opportunity to play a key role in caregiver and client operations
● Fast-paced environment where your scheduling and problem-solving skills directly impact client care
About the Role
Golden Home Services is seeking an experienced Home Care Scheduling Coordinator to help ensure our clients receive dependable care and our caregivers have clear, accurate schedules.
This role is ideal for someone who is highly organized, communicates well under pressure, and has experience managing schedules in home care, assisted living, private duty, hospice, or another healthcare environment.
Your primary responsibility will be making sure caregiver coverage is complete, schedule changes are handled quickly, and both clients and caregivers receive timely support.
What You'll Do
● Coordinate caregiver schedules for private care, assisted living, hospice, and home care clients
● Schedule and update new and existing client assignments
● Ensure caregiver coverage is complete each week
● Respond quickly to caregiver call-outs, tardiness, and last-minute schedule changes
● Match caregivers with clients based on availability, location, and care needs
● Update schedules and staffing information in eRSP to maintain accurate records
● Communicate schedule changes with caregivers, clients, and internal team members
● Follow up with new and existing clients regarding caregiver satisfaction
● Help resolve caregiver and client concerns
● Support and supervise caregivers as needed
● Respond to designated client calls and requests
● Participate in the after-hours on-call rotation, including weekends and holidays as scheduled
What Success Looks Like
Success in this role means:
● Clients consistently have caregiver coverage
● Call-outs and open shifts are resolved quickly
● Schedules remain accurate and current
● Caregivers know where and when they are expected to work
● Clients receive responsive communication
● Staffing issues are identified and addressed before they disrupt care
● You remain organized and calm when schedules change unexpectedly
QualificationsRequired
● 2 years of scheduling, staffing coordination, workforce coordination, or related experience
● Experience managing multiple schedules and changing priorities
● Strong communication and organizational skills
● Ability to handle urgent staffing issues and caregiver call-outs
● Ability to participate in an after-hours on-call rotation
● Valid driver's license
● Reliable transportation and current auto insurance
● Ability to successfully complete required background screening and drug testing
Preferred
● Experience with home care, private duty, assisted living, hospice, or healthcare staffing
● Experience with eRSP or similar scheduling software
● Previous caregiver, CNA, PCA, or healthcare experience
● CPR and First Aid Certification
● Experience coordinating or supervising field-based employees
About Golden Home Services
Golden Home Services is an in-home care provider committed to helping individuals maintain their quality of life, comfort, and independence in their own homes.
Our Staffing Coordinator plays an important role in making that possible. You will help connect clients with dependable caregivers while supporting the team responsible for delivering care every day.
Apply Today
If you have experience managing schedules, solving staffing challenges, and supporting caregivers or healthcare professionals, we'd like to hear from you.
Apply today to join Golden Home Services and help Georgia families receive reliable, compassionate care.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Assisted Living: 3 years (Preferred)
- Caregiving: 3 years (Preferred)
- Assisted Living and Private Care Scheduling: 3 years (Preferred)
- Schedule management: 2 years (Required)
- Management: 3 years (Required)
Work Location: In person
Salary : $40,000 - $50,000