What are the responsibilities and job description for the Business Office Manager (Skilled Nursing Facility) position at Golden Haven Care Center?
Business Office Manager (BOM)
Golden Haven Care Center (Glendale)
Skilled Nursing Facility - 99 Beds
Full-Time (Monday to Friday, 8am to 4:30pm)
Salary: $24-$30/hour
Position Summary
The Business Office Manager (BOM) is responsible for accurately recording all facility revenue and ensuring timely billing and collection. This role oversees core business office functions, maintains compliance with policies and regulations, and supports the financial health of the facility.
Essential Duties
Core Competencies
Golden Haven Care Center (Glendale)
Skilled Nursing Facility - 99 Beds
Full-Time (Monday to Friday, 8am to 4:30pm)
Salary: $24-$30/hour
Position Summary
The Business Office Manager (BOM) is responsible for accurately recording all facility revenue and ensuring timely billing and collection. This role oversees core business office functions, maintains compliance with policies and regulations, and supports the financial health of the facility.
Essential Duties
- Oversee daily business office operations, including census, cash, billing, collections, refunds/adjustments, and resident trust accounts
- Ensure census is accurate and balanced daily
- Manage cash processes, including daily deposits, posting, and bank reconciliation
- Monitor and analyze accounts receivable (A/R) aging; develop and implement collection strategies to meet targets
- Identify and resolve discrepancies in revenue and cash posting
- Ensure timely and accurate billing in accordance with company policies and the BOM monthly calendar
- Conduct timely follow-up on current and delinquent accounts
- Lead weekly A/R review meetings with the Administrator to address collection barriers
- Complete month-end close accurately and on schedule in coordination with finance partners
- Coordinate and lead monthly “Triple Check” meetings to ensure billing compliance with state and federal regulations
- Reconcile resident trust accounts monthly and maintain petty cash balances
- Train, support, and oversee Business Office Assistant (BOA) staff, where applicable
- Respond promptly to requests from department heads and staff
- Partner with Admissions to educate residents and responsible parties on insurance coverage and financial responsibility
- Respond to audit and collection requests from corporate support teams (e.g., CBO, Managed Care, Accounting, Denials)
- Foster strong working relationships across departments and affiliated teams
- Participate in Quality Management and support performance improvement initiatives
- Ensure compliance with OSHA, HIPAA, and all applicable safety and regulatory standards
- Maintain a clean, safe, and organized work environment
- Support compliance efforts, including reporting concerns or suspected violations
- Perform other duties as assigned
Core Competencies
- Strong leadership, organizational, and problem-solving skills
- Ability to analyze A/R reports and financial data
- Knowledge of healthcare reimbursement, billing practices, and regulatory requirements
- Critical thinking with the ability to develop and implement process improvements
- Strong interpersonal skills; ability to work effectively with staff, residents, families, and external partners
- Ability to work independently, prioritize tasks, and meet deadlines
- Effective verbal and written communication skills
- Minimum of 2 years of Skilled Nursing Facility (SNF) business office and billing experience (required)
Salary : $24 - $30