HOTEL GROUP COORDINATOR

Hotel Group Coordinator

The Strat (Las Vegas, NV)

Description

Summary:

As the Front Desk Group Coordinator, you are the first point of contact for group-related needs. Your strong organizational skills are important for handling inquiries, booking rooms, coordinating special requests, communicating with group leaders, and ensuring a seamless check-in and check-out process for large groups.

Essential Functions And Responsibilities

• Collect files from Group Reservations on incoming groups to pre-assign rooms, check-in groups, create keys, and deliver rooming list to the Bell Desk
• Issue keys to the group leader and collect payment/vouchers
• Assign guest accommodations in accordance with current policies and procedures
• Manage cash flow in assigned bank and perform account postings
• Reconcile departed group accounts and deliver files to Finance
• Provide excellent guest service by handling all special requests and resolve any guest concerns
• Run various reports regarding group activities
• Coordinate with other departments to ensure seamless execution of group needs
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned
  
  

Requirements

Qualifications

• At least 6 months of experience in role with similar responsibilities or with relevant transferrable skills in a similar environment
• Experience providing high level of guest service
• Ability to access and input information using a moderately complex computer system
• At least 18 years of age
• High school diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
  
  

Work Cards

• None
  
  

Physical Requirements

• Occasionally push/pull up to 35lbs
• Occasionally lift and/or carry up to 35lbs at floor, knee, waist, and chest levels
• Occasionally walk, squat, kneel, reach, bend, twist
• Constantly stand and work at a desk or computer
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity
  
  

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Hot & cold temperatures
• Exposure to dust, fumes, and/or gases
  
  

Disclaimer

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.