What are the responsibilities and job description for the BOULDER SLOT ATTENDANT position at Golden Entertainment, Inc.?
Boulder Slot Attendant
Arizona Charlie’s Boulder (Las Vegas, NV)
Description
Summary: Provide courteous and prompt guest service, change, jackpot, hopper/ticket voucher fill, ticket voucher redemption, and minor machine repairs when working on the floor. Create an atmosphere of excitement on the casino floor.
Essential Functions
Qualifications/Requirements:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All duties to be performed with or without reasonable accommodations.
Arizona Charlie’s Boulder (Las Vegas, NV)
Description
Summary: Provide courteous and prompt guest service, change, jackpot, hopper/ticket voucher fill, ticket voucher redemption, and minor machine repairs when working on the floor. Create an atmosphere of excitement on the casino floor.
Essential Functions
- Carries a wallet with currency to ensure quick and accurate bill change for guests
- Monitor assigned section(s) efficiently and timely while providing excellent guest service
- Proactively assist customers by continually searching for service lights and customers in need of service
- Keep assigned section in a neat, clean and orderly fashion, including but not limited to, pushing in unoccupied chairs, removing glasses and trash from the tops of machines and emptying ashtrays
- Fill hoppers and printers, and makes minor machine repairs as necessary
- Handle and secure company-issued keys in compliance with departmental guidelines
- Build and maintain proper rapport and satisfaction with customers by handling disputes, maintaining a positive attitude, engaging costumers, and communicating special promotions and property products
- Enter jackpot data information in the computer system accurately
- Check all monies received for counterfeit currency
- Communicate with staff via radio to ensure efficiency in guest service
- Work calmly and professionally in busy work environment while effectively multi-tasking
- Coordinate with supervisors and Security to detect and prevent attempts to cheat or damage gaming equipment
- Notify management team of any floor irregularities
- Exercise appropriate discretion in identifying situations that require management attention
- Ensures consistent and timely compliance with all gaming and internal control policies and procedures
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Performs other duties as assigned
Qualifications/Requirements:
- Minimum six months experience in same or similar role preferred
- Working knowledge of the various slot and video games and equipment found on the casino floor preferred
- Working knowledge of documentation required in transactions including jackpots, hopper fills, ticket voucher redemptions, title 31, dispatch logs, machine entries, and machine repairs preferred
- Ability to operate equipment such as an adding machine, computer, two-way radios and handheld voucher scanners
- Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
- Accurate money handling and documentation skills
- Excellent guest service skills
- Present a professional appearance
- Ability to effectively communicate in English, both written and verbal
- High school diploma or equivalent preferred
- Must be at least 21 years of age
- Gaming
- Continuously walking and/or standing and working indoors (more than 75% of the time)
- Lifting/pushing/pulling/carrying up to 40 lbs
- Bending, kneeling, climbing and using chemical agents (up to approx 25% of the time)
- Hearing, vision (including peripheral), speech and literacy (critical)
- Ability to work in a smoky, noisy environment with bright lights, some dust, &
- hot and cold temperatures
- Ability to communicate vocally utilizing portable radios and telephones (critical)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All duties to be performed with or without reasonable accommodations.
