Supervisor - Service Operations Data Solutions

Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members.

Job Title: Sup - Service Operations Data Solutions

Status: Exempt

Reports to: Director - Servicing Transformation

Department: Operations Continuous Improvement

Job Code: 12026

Pay Range: $103,100.00 - $115,000.00 Annually

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

You lead a team of Data Solutions Analysts by providing hands-on guidance, prioritization, and quality oversight to deliver accurate, timely, and actionable analytics that support Service Operations and improve member outcomes. You are a data-driven people leader who combines strong analytical expertise, data governance discipline, and technical fluency to translate complex business needs into clear insights, dashboards, and models that enable informed operational decisions. You partner cross-functionally with Service Operations, analytics, technology, and compliance leaders to align analytical execution with organizational strategy, proactively identify risks and improvement opportunities, and drive efficiency, transparency, and continuous improvement.

What You'll Do

• Supervise and coordinate the daily activities, workload, and priorities of Data Solutions Analysts supporting Service Operations.
• Translate department strategy and roadmap into actionable deliverables and ensure on-time, high-quality execution.
• Review, validate, and provide quality assurance for analytical outputs, dashboards, reporting, and data models prior to delivery.
• Partner with Service Operations leaders to understand business needs and translate them into clear analytical requirements.
• Provide hands-on technical support and subject-matter guidance across analytics, reporting, and data tools as needed.
• Coach, mentor, and develop analysts through regular feedback, skill-building, and career development planning.
• Monitor workload balance, capacity, and productivity to ensure efficient use of analytics resources.
• Support cost/benefit analyses, staffing forecasts, and workload planning in partnership with the Manager.
• Reinforce and ensure adherence to Golden 1 data governance standards, documentation practices, and data ethics principles.
• Contribute to the development and maintenance of Operations metrics including productivity, quality, forecasting, and efficiency measures.
• Identify opportunities for process improvement and automation that enhance analytical efficiency and insight delivery.
• Escalate risks, data issues, or capacity concerns appropriately with proposed solutions.
• Collaborate cross-functionally with other analytics, technology, compliance, and operations teams to strengthen enterprise alignment.
• Supports executive, compliance, or operational leadership with timely and accurate analytical insights during urgent or high-visibility requests.
• Foster a positive and engaging work environment.
  
  

Qualificiations And Preferences

• Bachelor’s Degree in Data Science, Statistics, Computer Science, Decision Sciences, Operations Research, Management Science, Digital Marketing, or directly relevant experience alongside applicable certifications,
• 3 years data solutions required
• 3 years of experience in data analytics, business intelligence, or related analytical functions required
• 3 years of experience in Finance or Operations supporting data-driven decision-making within a data warehouse or equivalent environment required
• Prior people leadership, or other relevant experience required
  
  

Why Join Us

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3261

Disclaimer/Intent And Function Of Job Descriptions

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.