What are the responsibilities and job description for the Graphic Artist/Customer Service position at Gold Star Graphics & Marketing?
Company Description Gold Star Graphics & Marketing is a full-service provider of printing, mailing, fulfillment services, and graphic design solutions. Founded in 1972, the company has built a strong reputation for honesty, reliability, and dedicated customer service. Serving the South Florida printing, graphics, and communications markets, Gold Star supports a diverse and established client base. Team members work in a collaborative environment focused on quality, timely delivery, and long-term client relationships.
Role Description This full-time, on-site Graphic Artist/Customer Service role is based in Fort Lauderdale, FL. The Graphic Artist/Customer Service team member will create and modify print-ready artwork, including marketing materials, logos, and other visual assets that align with client specifications and brand standards. Daily responsibilities include collaborating with customers to understand project requirements, providing design recommendations, processing orders, and ensuring accurate job setup for printing and mailing. The role also involves answering customer inquiries, troubleshooting issues, updating job status, and coordinating with production staff to meet deadlines. This position requires attention to detail, clear communication, and a strong commitment to delivering excellent customer experiences.
Qualifications
Role Description This full-time, on-site Graphic Artist/Customer Service role is based in Fort Lauderdale, FL. The Graphic Artist/Customer Service team member will create and modify print-ready artwork, including marketing materials, logos, and other visual assets that align with client specifications and brand standards. Daily responsibilities include collaborating with customers to understand project requirements, providing design recommendations, processing orders, and ensuring accurate job setup for printing and mailing. The role also involves answering customer inquiries, troubleshooting issues, updating job status, and coordinating with production staff to meet deadlines. This position requires attention to detail, clear communication, and a strong commitment to delivering excellent customer experiences.
Qualifications
- Candidates should possess skills in Graphics and Graphic Arts to develop and refine visual concepts for print and marketing materials.
- Candidates should possess skills in Graphic Design and Logo Design to create brand-aligned layouts, logos, and promotional assets.
- Candidates should possess skills in Image Editing to prepare and optimize files for high-quality printing and digital use.
- Proficiency with industry-standard design software (e.g., Adobe Photoshop, Illustrator, InDesign or similar tools).
- Strong customer service skills, including clear communication, problem-solving, and the ability to manage multiple projects and deadlines.
- High level of accuracy and attention to detail in reviewing proofs, specifications, and production requirements.
- Experience in printing, mailing, or related production environments is beneficial.
- Relevant education or training in graphic arts, design, or a related field is preferred.