Dispatcher

Dispatcher (Shift: 3rd)

Location: 2255 White Sulphur Rd., Gainesville, GA 30501
Reports to: Logistics and Transportation Manager

Job Summary

The Dispatcher plays a critical role in keeping Gold Creek Foods’ logistics network running smoothly. This position coordinates the movement of raw materials, packaging, and finished goods between plants, freezer locations, and third-party logistics (3PL) partners. The Dispatcher ensures that shipments are executed on schedule, documentation is accurate, and communication flows seamlessly between drivers, production, and warehouse operations.

Key Responsibilities

Scheduling & Dispatching

• Assign and dispatch drivers for inter-plant transfers, freezer pickups, and deliveries based on production schedules and equipment availability.
• Verify driver and trailer readiness before dispatch.
• Monitor routes in real time and adjust as needed to maintain on-time performance.

Communication & Coordination

• Serve as the primary contact for all transportation activity during 3rd shift.
• Relay clear, accurate instructions to drivers, warehouse staff, and freezer partners.
• Communicate delays, equipment issues, and route changes promptly to management.
• Maintain strong collaboration with dispatchers on alternate shifts to ensure smooth handoffs and consistent information flow.

Route Planning & Optimization

• Plan efficient routes to maximize truck utilization and minimize delays.
• Respond quickly to last-minute production or freezer changes and reassign routes when necessary.
• Coordinate closely with operations to align dispatch priorities with production demands.

Reporting & Recordkeeping

• Accurately record driver activity, delivery times, and equipment usage using Samsara, I-Mine, and Excel.
• Maintain shift logs, trip sheets, and delivery confirmations in accordance with company and audit requirements.
• Provide end-of-shift reports summarizing key dispatch activity, delays, and incidents.

Compliance & Safety

• Ensure dispatch operations adhere to DOT, HOS, and company safety policies.
• Promote safe driving behaviors and immediately report any accidents, breakdowns, or violations.
• Support documentation for audits, inspections, and regulatory compliance.

Decision-Making Responsibilities

• Verify driver and equipment availability before dispatching.
• Communicate operational changes or delays between drivers, plants, and freezer locations.
• Escalate significant service or safety issues to management immediately.
• Make time-sensitive dispatch decisions using judgment and established guidelines.

Working Relationships

Internal: Plant Operations, Warehouse Operations, Transportation Team, Logistics & Transportation Management
External: Drivers, 3PL and Freezer Facility Personnel, Trucking Partners

Qualifications

Education & Experience:

• High School Diploma or GED required.
• Minimum 1 year of experience in dispatching, logistics, or transportation coordination required.
• Prior experience in manufacturing or food production preferred.
• Proficient in Microsoft Office (Excel, Outlook); ability to learn transportation systems (Samsara, I-Mine).
• Bilingual (English/Spanish) strongly preferred.
• Knowledge of DOT/HOS regulations and cold-chain logistics a plus.

Skills & Competencies:

• Strong communication, organization, and multitasking skills.
• Proven ability to make quick, accurate decisions under pressure.
• Dependable, punctual, and highly responsive to operational needs.
• Attention to detail and accuracy in data entry and documentation.
• Collaborative, team-oriented, and committed to continuous improvement.

Physical Requirements:

• Primarily office-based; must be able to sit, stand, or walk for extended periods during the workday.
• Occasional work in refrigerated or production areas requiring PPE (hairnets, earplugs, safety shoes, etc.).

Work Environment & Schedule

• Full-time, onsite role in Gainesville, GA.
• Primarily 3rd shift, with flexibility to cover 2nd shift as needed and weekends
• Fast-paced environment requiring accuracy, real-time problem-solving, and communication across teams.

Supervisory Responsibilities

• None.

Gold Creek Foods is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation to apply for a position, please contact Human Resources at 678-928-6970.

Job Type: Full-time

Pay: $1.00 - $2.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person