What are the responsibilities and job description for the Warehouse Manager position at Goggin Warehousing?
Job Summary
Goggin Warehousing is a rapidly growing warehousing and transportation company based in the Jackson, MS area
POSITION SUMMARY: The Warehouse Manager is to plan, direct, and coordinate the operation of our facility in Jackson, MS.
Benefits
- Major medical
- Vision
- Dental
- 7 Paid Holidays
- Vacation
- 401K
Job Summary: The Warehouse Manager is responsible for the overall leadership and performance of a third-party logistics (3PL) warehouse operation. This role ensures that all customer accounts are serviced accurately, efficiently, and on time. The Warehouse Manager oversees daily operations including inventory management, order fulfillment, invoicing, and staff supervision while maintaining a strong focus on customer satisfaction, cost control, and compliance with safety standards.
Key Responsibilities:
3PL Operations & Inventory Management:
- Manage the daily flow of goods for multiple customers, ensuring all Service Level Agreements are met.
- Maintain accurate inventory across all client accounts and conduct regular cycle counts and reconciliations.
- Monitor inbound and outbound activities, ensuring timely receipt, storage, picking, packing, and shipping.
- Optimize warehouse layout, slotting, and processes to maximize efficiency and throughput.
Financial Accuracy & Invoicing
- Review and validate billing data for customer accounts, ensuring accuracy of invoicing for storage, handling, and value-added services.
- Partner with accounting and customer service teams to resolve discrepancies quickly.
- Track labor and operating expenses to ensure profitability and identify cost-saving opportunities.
Customer Service & Issue Resolution
- Act as the primary warehouse contact for customer representatives.
- Ensure customer needs are met, proactively communicating order status, shortages, or delays.
- Investigate and resolve service issues, claims, and complaints promptly and professionally.
- Collaborate with account managers to identify process improvements and enhance customer experience.
Staff Leadership & Development
- Recruit, train, and manage warehouse staff to support multiple customer requirements.
- Assign daily tasks, set clear expectations, and monitor performance to meet productivity targets.
- Conduct performance reviews, provide feedback, and implement corrective actions as necessary.
- Promote a positive, safety-oriented culture that encourages teamwork and accountability.
Safety & Compliance
- Ensure compliance with OSHA and company safety standards across all warehouse activities.
- Conduct routine inspections and maintain safety documentation, including SDS and emergency plans.
- Lead safety meetings and training to minimize workplace incidents.
Equipment & Facility Management
- Oversee proper use and maintenance of warehouse equipment, coordinating repairs and inspections.
- Ensure the facility is clean, organized, and compliant with regulatory requirements.
Communication & Reporting
- Provide daily/weekly operational updates to management and customers as required.
- Maintain open communication with procurement, transportation, and sales teams.
- Generate and analyze performance metrics such as order accuracy, on-time shipping, and cost per order.
Qualifications
- Bachelor's degree in logistics, supply chain management, or related field preferred.
- Proven experience managing a 3PL or distribution center environment.
- Strong analytical and mathematical skills for inventory reconciliation, billing, and labor planning.
- Proficiency with WMS (Warehouse Management Systems), TMS, invoicing platforms, and Microsoft Office Suite.
- Excellent customer service, communication, and relationship-building skills.
- Demonstrated ability to lead teams and manage multiple customer requirements. simultaneously.
- Knowledge of safety, quality, and compliance standards in warehousing and logistics.
- Physical ability to perform or assist with warehouse activities as needed.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $60,000 - $65,000