What are the responsibilities and job description for the Lead Dispatcher position at Goettl Air Conditioning and Plumbing?
At Goettl Air Conditioning & Plumbing, we don’t just dispatch technicians — we drive revenue, protect the customer experience, and control the day from the dispatch seat. We are seeking an experienced Lead Dispatcher from HVAC, plumbing, electrical, or similar home services who knows how to lead a team under pressure be a hands-on driver. $24.00 per hour starting pay!
This is a hands-on position, that also functions as a lead within our dispatch team. Your job will include:
Supervise and support dispatch operations
Optimize technician routing for revenue and efficiency
Reduce reschedules and tighten performance
Manage elevated customer challenges with confidence
Partner daily with Service and Sales leadership
Maintain clean, accurate schedules in ServiceTitan
Hold the team accountable to KPIs
You are the control tower. When dispatch runs well, the entire branch wins.
Why Work at Goettl
Performance-driven environment where strong leaders stand out
Medical, dental, vision, and life insurance
401(k) with company match
Paid time off
Career growth within a nationally recognized brand
We’ve been doing this since 1939 — and we’re still growing.
What You Bring
3 years of dispatch experience in HVAC, plumbing, electrical, or home services (required)
Experience leading or mentoring other dispatchers
Proven ability to handle escalated or high-emotion customer situations
Strong understanding of routing, technician productivity, and revenue impact
Experience with ServiceTitan or similar dispatch software
A committed and progressive work history
Ability to pass a background and drug screen upon offer
If you’re already running the board somewhere else but not getting the authority or recognition you deserve, let’s talk.
Apply today.
Education
Preferred- High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $24