What are the responsibilities and job description for the Additive Manufacturing Field Technician position at GoEngineer?
About this opportunity:
The Additive Manufacturing Field Technician provides on-site preventative and corrective maintenance service, including installation of assigned additive manufacturing equipment at customer facilities. In this role, you will support customers with equipment service needs, help ensure reliable machine performance, and provide technical assistance as needed while working both remotely and in the field. This opportunity is focused in the Atlanta, GA area, with flexibility to work from home or the office when not traveling, depending on business needs.
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D printing technology to make the design process innovative, efficient, and intelligent. In this role, you will join a team that supports advanced manufacturing equipment in real-world customer environments and helps deliver a strong service experience across a wide geographic area.
Your key contributions in this role will be:
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:
The Additive Manufacturing Field Technician provides on-site preventative and corrective maintenance service, including installation of assigned additive manufacturing equipment at customer facilities. In this role, you will support customers with equipment service needs, help ensure reliable machine performance, and provide technical assistance as needed while working both remotely and in the field. This opportunity is focused in the Atlanta, GA area, with flexibility to work from home or the office when not traveling, depending on business needs.
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D printing technology to make the design process innovative, efficient, and intelligent. In this role, you will join a team that supports advanced manufacturing equipment in real-world customer environments and helps deliver a strong service experience across a wide geographic area.
Your key contributions in this role will be:
- Perform installation of assigned additive manufacturing equipment for customers and support operator onboarding as needed.
- Provide on-site preventative and corrective maintenance to help customers keep equipment running effectively.
- Travel to customer locations in the Atlanta, GA region and, at times, to other locations as business needs require.
- Troubleshoot mechanical, electrical, and system-related equipment issues and work toward timely resolution.
- Build strong working relationships with customers through professional, responsive field service support.
- Serve as a point of contact during service events and help communicate status, issues, and next steps clearly.
- Collaborate with internal teams, including managers, technicians, and support resources, to resolve technical challenges.
- Use available manuals, internal documentation, and team knowledge-sharing tools to support effective field troubleshooting.
- Educate customers on Stratasys and FormLabs products and corporate initiatives.
- Evaluate, modify, print, and post‑process 3D print benchmarks based on prospect data.
- Participate in hands-on training, shadowing, and ongoing learning to build proficiency across supported equipment.
- Contribute to a service culture centered on curiosity, continuous learning, and dependable customer support.
- Complete all administrative responsibilities related to customer service calls, including:
- Service reports
- Expense reports
- Weekly time reports
- Tracking preventive maintenance and upgrade requirements
- Prior experience in a field service, maintenance, repair, or technical support environment is preferred.
- Experience working with Stratasys and/or FormLabs printers is a strong plus.
- Experience with other 3D printers or additive manufacturing equipment is also highly valued.
- Transferable experience working on machinery such as CNC equipment, industrial printing equipment, automotive systems, motorcycles, or other electro-mechanical systems is welcomed.
- Ability to work with tools, follow technical instructions, and perform hands-on troubleshooting.
- Mechanical and electrical aptitude, with the ability to diagnose issues and think through repairs methodically.
- Strong analytical and problem-solving skills.
- Ability to learn technical systems, processes, and documentation in a structured way.
- Effective communication and customer service skills in a field-facing role.
- Organizational skills to manage travel, service calls, reporting, and follow-up responsibilities.
- Practical, hands-on approach and strong curiosity about how things work.
- Willingness to ask questions, learn quickly, and use available resources when troubleshooting.
- Comfort working independently in the field for much of the time.
- Ability to adapt to a fast-changing environment and shifting travel schedules.
- Willingness to travel frequently, including overnight travel, with travel levels that may be high depending on service demand. Expected travel is up to 60%
- Flexibility to work outside standard hours when customer needs or travel schedules require it.
- Ability to lift approximately 50 lbs. and safely handle parts and equipment components.
- Candidates should be located within reasonable proximity of the Atlanta, GA area to support office access and field coverage when needed.
- A strong interest in tinkering, building, repairing, or working with mechanical systems outside of work can be helpful for success in this role.
- Technical trade school studies or equivalent experience preferred.
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:
- Participation in GoEngineer’s PTO program from day one of employment.
- 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
- Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA options and employer HSA contributions.
- Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
- Employer paid Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage.
- Dental and Vision insurance
- Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
- Fertility, adoption, and family building benefits.
- Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
- Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.