Barista Supervisor

Service and Standards:
• Knowledge of all menus: bar, food, bakery
• Is able to work all FOH stations
• Maintains the highest quality, consistent product standards
• Cultivates a professional, friendly and efficient work environment
• Greets all customers with fast, friendly, personalized service and develops a rapport with our guests by learning their names, favorite drinks and food items
• Ensures that the company’s brand is properly reflected by keeping a well-maintained, clean, organized and stocked coffee bar
• Prepares and serves coffee and tea beverages that adhere to our company’s quality standards. You must ensure that all baristas are consistently reflecting the company’s recipes and presentation standards
• Makes sure barista’s aprons and uniforms are clean and presentable

Training Staff and Guests:
• Continuously keep baristas informed of any events, changes, areas that need improvement, and areas of excellence
• Manages and assists in the training and development of new barista hires
• Keeps all FOH staff informed of drink LTO drink specials, and any pertinent bar-related changes
• Makes sure the store baristas are prepared for LTO drink special releases
• Maintains coffee knowledge on current offerings. Confidently and accurately communicates product info to customers
• Make sure smallware inventory is completed and communicates shortage to GM

Weekly Ordering and Projects:
• Places beverage orders with vendors every week
• Keeps track of sales and inventory pars, and adjusts accordingly
• Ensures all projects and responsibilities are completed in a timely, efficient manner

Equipment and Service:
• Keeps equipment operating by following operating procedures, troubleshooting breakdowns, maintaining supplies, performing
preventive maintenance, and calling for repairs
• Maintains inventory of nitrogen gas tanks

Store Image:
• Improves bar quality by studying, evaluating and redesigning processes. Implements relevant changes with help of Coffee Director
• Offers suggestions for improving, and maintaining the appearance of the store and coffee bar
• Ensures adherence to all health and safety requirements
• Continues to learn and educate themselves in beverage related aspects
• Although not required, it is highly encouraged to attend coffee events outside work. An interest in competing at industry
events on behalf of Goddess is desirable
• Proactive approach to problem-solving and staff management

Required Skills and Education:
• At least 2 years of experience in specialty coffee and the coffee industry
• Excellent verbal and written skills
• Flexible schedule
• Able to teach latte art
• Able to keep a calm, mature, professional demeanor when needed
• Well-organized and detail-oriented, and demonstrates a desire to learn
• Be a model barista in bar skills, customer service and enthusiasm with the ability to lead, communicate and train team members
• Must be able to adapt to new procedures with ease, and confidently inform staff of changes
• Valid Food Handlers Certification
Must have worked with manual espresso machines.
This position is paid hourly and includes tips.