Application Support Specialist

Short Description:

1-5 years of experience. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts.

Complete Description:

The OUC Technology Division is looking for a full-time App. Technical Specialist (Entry) to provide IT support services on the 911/311 operations call floor. This resource will be responsible for assisting / leading special projects as requested by the OUC. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system, or network (LAN / WAN, etc.) as well as monitor applications for availability and performance, as needed.

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CONTRACT JOB DESCRIPTION
Responsibilities:
1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
2. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.
3. May require coordination of programming activities being conducted by the application development team.
4. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
5. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
6. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
7. May coordinate activities of application implementation and upgrades.
8. Able to identify best practices and standards for the use of a product.
9. Proven track record of hands-on technical design and implementation work within large complex systems.
10. Proven hands-on technical work with a variety of technologies.
11. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
12. Delivers support for industry specific applications that require integration with statewide systems or applications.
13. Interacts with executive level business users or technical experts.
14. Advanced experience in the required technical subject matter.
15. May function as a niche technical SME (Subject Matter Expert).
16. Has proven experience across large and complex implementations and systems.

Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience.