Software Application Support Specialist

Are you an emerging Information Technology professional with experience supporting Human Resource (HR), and a passion for solving technical challenges, learning new skills and collaborating across teams to build innovative technical solutions?

If so, we’d love to have you join our team at APL!

We’re seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support. This role offers a phenomenal opportunity to grow your skills in application support, technical troubleshooting, and custom application development for Workday HCM, while working alongside experienced IT professionals to support HR business requirements.

As a Software Application Support Specialist, within our Information Technology Services Department, you will:

• Provide day-to-day technical support for enterprise applications, especially Workday HCM modules (such as Core HR, Payroll, Benefits, Compensation).
• Troubleshoot and analyze application issues, collaborating with senior team members to recommend and implement effective solutions.
• Assist in developing, testing, and maintaining customized Workday Extend applications (training provided).
• Help monitor production environments, support issue resolution, and maintain clear communication with stakeholders/customers.
• Support system testing, configuration updates, and user training to improve system performance and usability.
• Collaborate with teams across HR, IT, and business units to gather requirements and support system enhancements.
• Stay up to date on Workday platform updates and industry best practices.
• Show curiosity and initiative in learning new tools, systems, and processes.

You meet our minimum qualifications for the job if you...

• Hold a Bachelor’s degree in Information Systems, Computer Science, Business & Technology Management, or a related field—or have equivalent experience through internships or entry-level roles.
• Have 1 years of experience in application development, support or relevant technical roles.
• Experience with development concepts or languages like SQL, Java, or .NET.
• Demonstrate strong problem-solving and analytical skills, with knowledge and experience in the software development lifecycle.
• Communicate effectively with both technical teams and end users.
• Are familiar with Microsoft Office tools, including Excel, Word, PowerPoint, and Visio.
• Hold U.S. citizenship or permanent resident status, as required to access APL facilities and networks, subject to applicable laws.

You'll go above and beyond our minimum requirements if you...

• Experience supporting Human Resource applications, particularly Workday.
• Exposure to or curiosity about Workday Studio, Prism, APIs (REST/SOAP), or other HRIS platforms.
• Knowledge of ITSM best practices and or experience using ServiceNow or similar IT ticketing systems.
• Professional Certifications such as ITIL, PMP, HDI, etc.

This is a superb opportunity to launch your career in enterprise application support with mentorship, hands-on learning, and significant projects. If you're excited to learn and grow, apply today and join the team at APL!

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu.

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.

Salary : $85,000 - $180,000